Hello there.
I'm sorry the balance was lost. I just want to add that I moved your post to this "official" casino thread simply because a month ago a registered casino rep responded to another player. So, said to myself - there is a chance you might get a reply too.
As for now, thanks for sharing the experience with us.
Detta kasino är synd. Förhoppningsvis låter de människor som hade upplevelser som vår det återspeglas i recensionerna så att kasinot får det rykte det förtjänar och avvisar andra spelare.
Hello,Fabrizio! We are very sorry for your experience. It is important for us that the players have only a positive impression of gambling with us.
Currently, I can see that there are no funds left in your account, and you have also decided to close your account. However, if you have any further questions, feel free to reach out to me, and I'll be happy to assist you.
Om jag var du skulle jag lägga ett klagomål i motsvarande avsnitt och motsvarande negativ recension i kasinobedömningen (de är dina enda vapen).
Lycka till med detta maffiacasino
Väldigt ledsen.
Jag tycker att CasinoGuru är för generös när det gäller att betygsätta detta missbrukande casino.
Uttag försenas så att du förlorar pengar, uttagsmetoder försvinner, det tar veckor att stänga kontot för spelare med problem osv.
De borde skydda spelarna mer.
Lycka till Sergio.
Hello! We deeply apologize for not meeting your expectations. We understand that this is not the level of quality we strive for. In order to assist you further and provide you with more information, please kindly provide us with your account number. You can find this information by clicking on the "My Account" button located in the top right corner of our website.
Detta är standardsvaret på alla problem.
Du vill att folk ska tro att du bryr dig om spelarproblem men sedan gör du ingenting.
De har säkert redan kontaktat dig om det här problemet via webben och du har ignorerat det och nu när det är offentligt låtsas du bry dig
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Jag har spelat i mer än 15 år på otaliga kasinon. Jag har förlorat pengar på de flesta av dem och har aldrig klagat, jag antar att det är en del av spelet. Men vad megapari gör verkar skamligt för mig. Jag har läst många kommentarer relaterade till ditt sätt att gå tillväga och jag tycker att de är kränkande.
Eftersom detta är ett forum kan jag (och kommer att fortsätta att göra det) uttrycka min åsikt om detta casino.
Med vänliga hälsningar
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Allow me to step here for a moment.
There are several points I must clear up from my point of view as an admin.
If you are willing to try, there is no problem to take the time to explain what has happened.
Hence I found this part of your post inappropriate, at best:
"Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. "
So, I'll do that for the sake of all:
Quoting from the complaint - freely available here:
"Regrettably, the casino team remains convinced that you are not a problem gambler based on your behavior after you informed them about your issue. They do not believe that a problem gambler would continue with deposits, withdrawals, and discuss bonuses.
However, the casino.guru team believes that the self-exclusion process for problem gamblers in Megapari casino is insufficient. When you informed the casino team about your gambling problem, they should have closed your account as soon as possible. Acknowledging and informing someone about such an issue is a difficult step, and it should not be evaluated. We believe that simply providing the information is enough.
Moreover, when there was a discussion about delayed self-exclusion and many losses, the casino representative encouraged you to play and offered you a bonus, indicating that their processes certainly need improvement.
Based on the above information, I believe your issue is justified, as the casino could have handled the situation better. Unfortunately, the casino team does not share our opinion, and their decision is final. Therefore, I am closing the case as 'unresolved.' Alternatively, you can file an official complaint with the licensing authority of the casino. I am happy to assist you with this; please reach me at the email address below. Please note that this complaint will affect their reputation on our website."
Taking this into consideration, it is unprofessional at best to say:
"As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it." or "Now that your complaint is closed, it is distracting for other players to receive your comments."
If you want o make things better, ask the complaint to be reopened and then resolve it fairly.
All players are free to speak up about their opinion and experiences - which is exactly this case. You are not here to "advice" players on this subject. Please keep that in mind.
I really hope you will think about the meaning of my words. We only mean aim to keep this place neutral and open for all.
Stay well.
Thank you for your account ID. We will investigate and get back to you as soon as possible. In the meantime, we suggest you take your concerns to the complaints page https://casino.guru/megapari-casino-player-is-unable-to-withdraw-his-winnings
The CG team has also asked you a few questions to help process the complaint. Let's have a dedicated communication channel and involve the CG team as you have already opened a complaint.
Hi Radka! This was about Sergio's case:
"Every case is different and we cannot get a clear picture of what happened from a quick review of the forums. "
We agree with your decision. Although we have different opinions on what is "fair" in this case. We have reviewed Julio's complaint and made our final decision. It's also available in the complaint.
>If you want to make things better, ask us to reopen the complaint and resolve it fairly.
Your comment is noted. We just don't want players to be influenced by other people's experiences when their complaints are being dealt with immediately.
Ett forum är just för det, kommenterar upplevelser för att vägleda andra spelare. Du är inte en som censurerar.
I mitt fall skickade jag dussintals desperata e-postmeddelanden och bad om hjälp så att du skulle stänga mitt konto och skratta åt mig.
Du förstörde mitt liv på ekonomisk, familjemässig, känslomässig och arbetsmässig nivå. Jag tror att jag har förtjänat rätten att uttrycka min åsikt om dig.
Hi there!
Thanks for your feedback.
On the other hand, we see all submitted complaints as a good source of information thus we actually recommend all players to browse those from time to time. To learn from others' real and true experiences.
All complaints are free to browse 24/7. Aside from your approach, we want players to be influenced if it means keeping them safer.
I hope you understand.
Please note, in no way is this about censorship. We care about the players right now, namely solving Sergio's problem. That is what our comment was about.
Tja, gå till Sergio om du vill lösa hans fall, inte till min kommentar
Hello once again, please stay in touch with us in the complaint section. We are sorry for your situation, I have asked several departments to take an immediate action.
Hej någon från megapari hjälp mig med detta, astropay betalade aldrig tillbaka pengarna till mig och i det här e-postmeddelandet idag säger de att jag måste kontakta dig, jag bifogar inspelningen av din e-post och kampanjen som jag hävdar 
Hej någon från megapari hjälp mig med detta, astropay betalade aldrig tillbaka pengarna till mig och i det här e-postmeddelandet idag säger de att jag måste kontakta dig, jag bifogar inspelningen av din e-post och kampanjen som jag hävdar 
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
