Marsbet Casino – generell diskussion (sida 2)

Tack för idén. Jag ändrade mejlet till ett fiktivt mejl och nu kan jag inte göra något på kontot

No problem at all.

I know it's far from a perfect solution, on the other hand, it's better than nothing.

If the casino still ignores your request, I would start with the complaint, however. Has anything changed in the meantime, perhaps?

Marsbet försvann med pengar från mitt konto

It would be more helpful if you posted this in their own thread: https://casino.guru/Marsbet-Casino-review#tab=js-tab-discussion

They rejected your withdrawal but the balance was not credited back to your account? Is that the problem? Have you contacted support about this matter?

Korrekt, jag bad om uttaget, de avbröt det och pengarna försvann från kontot, de satte fortfarande all offlinesupport



Since they don't provide an explanation other than a technical issue and since support is not available I think you should file a complaint (search the casino by its name and explain your case): https://casino.guru/complaints

Tack, jag gjorde det nu, jag väntar,

eftersom de tog all kommunikation från supporten

Hi, I read about your problem.

It's quite strange that the funds have completely disappeared from your account, and when the chat is offline as you mentioned and no one has informed you more about the situation, it's right that you opened a complaint. Our team will try to help you and hopefully find out where the problem occurred.

In the meantime, we will wait and please update us on the forum as your case develops.

Thanks for the useful help, you basically wrote the same thing I would have written, so I have nothing more to add.

Thumbs up ! 👍👍

De blockerade precis mitt kontoåtkomst

Really unfortunate, voided balance, blocked support and now closed account, I don't think the casino has good intentions. Were you playing with bonus funds? Also, did you wagered your deposit at least once? Since you already filed a complaint now just wait until it gets checked by the complaint specialist

Det var ingen bonus, mina riktiga pengar

Hej Vinicius, hur mår du? Begärde du ett uttag med samma metod som insättningen? Satsade du på allt du satte in minst 1x? Använde du inga husbonusar eller hussociala medier? Jag tycker att allt detta är konstigt, Marsbet verkar pålitlig.

Well, that's unfortunate. I see you say you didn't play with the bonus but only with real money. 

To be honest, in this case it looks shady to me, but since you can't even get in touch with support and no one has given you more information, we'll have to keep an eye on how the complaint develops. Veronica will try to do her best to find out what is going on.

Anyway, if you receive any new information, I hope you'll keep us posted on how your situation is progressing and we'll find out where the problem is. 

For now, I wish you well.

I think so too. Again, thank you for the accurate additional questions for viniciuscav and, as you said, now we have to wait for the progress of the complaint. 

Hi, it's nice to see you trying to help this player. I think she really appreciates it, too. 

Do you have experience with this casino as well, since you say they seem reliable ? 🙂

Ja, jag har ett konto hos Marsbet ett tag nu och supporten har alltid svarat snabbt och jag har aldrig haft några större problem med huset förutom en gång att det var mitt fel att jag gick överbord när jag förlorade pengar där.

alla kontroller gjordes, cnh, kvitto, själv allt ok, när de släpptes

uttaget dök upp följande meddelande nedan bifogat kort efter offlinesupport och nu kan jag inte längre komma in på kontot

Brasiliansk support fungerar just nu vad jag kunde se, det beror på när du loggar in för att få support på ditt modersmål för att fungera eller inte. Du kan kontakta dem så hjälper de dig att återställa ditt konto om så är fallet.