We will be waiting for your update. It's a fresh casino, but according to your own experiences, I hope it's only a matter of time - as always.
Just to mention, so far, there have been 5 submitted complaints, all closed as resolved only 3 of them associated with delayed payment. 🤔
Hello 😊,
No, I am waiting since Saturday to be paid. Tomorrow will be 4th working day. Although in their terms and conditions, it clearly says that under 1000 euros, withdrawal takes up to 3 days maximum. But I have a feeling I'll wait until next Monday.
Meanwhile they added a 10 euros bonus which has expired in 3 days after my withdrawal request. I didn't want to play it, I was worried they use it against me 😁.
I'll write here once I'm being paid.
If I were you, I will not play blackjack with a bonus because it is easy to wager with it and your way of playing it could be used as a break in the terms and conditions. Also, if 2 said no, you should not because we don't know, they can use it against you by telling you that you were prevented. I only play slots when I play with a bonus and I never bet more than 3 euros to be sure to not break any terms.
I waited 11 days without counting weekends to be paid 1066 euros so I'm scared that you might wait the same, even more, for your 2400. Although congratulations 😊😉
No, you can play 30% of your deposit amount not of your balance but it should not exceed 5 euros when playing with a bonus. Any winnings generated from a bet over this amount might be confiscated.
You should read the bonus terms and conditions because 2400 is really a big amount. What was the amount of your deposit?
I really hope it's true for you. Let's wait and not be negative 😁. My manager is absent every time I make a withdrawal lol
Lol you should not confess on such thing. Now they will verify you always 😅
You asked withdrawal of 2400 yesterday and it is already paid out? Lol
I have asked 401 on Saturday and it is still on "new" status haha...
I'm tired of always asking in chat, I just wait 😁 hopefully I get paid too today but I doubt.
Congrats 😊
Thumbs up 🙂
You asked withdrawal of 2400 yesterday and it is already paid out? Lol
I have asked 401 on Saturday and it is still on "new" status haha...
I'm tired of always asking in chat, I just wait 😁 hopefully I get paid too today but I doubt.
Congrats 😊
I'm wondering now, did you both use the same payment option?
I'd like to find some clue 🙂
Hello 😊,
I told them in the chat about your payout being the next day while I was waiting since Saturday, the chat support told me you were lying and asked your name lol.
Of course I didn't give and I told her why would he lie on such thing, there is no reason to...
She told me to not believe you that it is impossible... But when I see how their finance team works, I think that they are just very disorganized.
Hello Radka,
I always use neteller because my manager adviced it because apparently it should be almost "instant". They don't support bank payments to Switzerland he told me.
I have a feeling that they don't have money on neteller and wait people to deposit on it so they can pay me. Otherwise why wait a week or more.
No I'm still waiting, it is still on "new" status.
Yes, there is no point writing to the support or the finance team, they never answer. The only interaction you have with them is the chat support or if your manager decides to call you.
Still waiting... Today is exactly 7 days... It's really getting ridiculous.
Hello Radka,
I always use neteller because my manager adviced it because apparently it should be almost "instant". They don't support bank payments to Switzerland he told me.
I have a feeling that they don't have money on neteller and wait people to deposit on it so they can pay me. Otherwise why wait a week or more.
Does not sound like the best advice under these circumstances 🙁.
I understand your feeling, could be close enough. This is some kind of explanation any casino will find hard to admit, I'd say.
Let's just hope!
Let's hope it's paid tomorrow, it would be 9 days. I'll wait in the worst case until Friday and I'll submit a complaint again unfortunately. I hope I won't have to come to this.
🤞 Alright. I will keep an eye on you till Friday
Hopefully, it gets sorted! 💪
I just checked, it is still on new.
Meanwhile they added another 10 euros bonus on account I did not ask for. It's the second time since I requested a withdrawal. They can add twice a bonus but cannot make the withdrawal lol.
I even managed to catch the manager Mickael on the chat yesterday but he seemed distant and didn't know either when I was going to be paid. He told me this week, maybe tomorrow, so today but nothing, just words. They cannot even answer basic casino questions.
I told him it was 8 days now, more than a week and that it is not normal to wait 8 days for a 401 euros withdrawal, it is clearly written within 72 hours in their terms and conditions. But I didn't get any clear answer.
I think that once I get this withdrawal I'll not play on this casino anymore, the payouts are taking forever and it's very annoying and frustrating.
Yes, I think I'll stop playing there too, they are very disorganized and I feel I can't trust them.
This is how it should be, I mean it doesn't take 10 days to verify 2 documentation papers and to send money on neteller. It takes 1 minute.
I think they should reduce this casino mark and put it to 5 or less because the withdrawal time even after verification is extremely long and they don't respect their own terms and conditions.
I just got Simona on the phone, she sounded like a sweetheart lol.
The transaction is finally "pending".
Haha yes... I received my pay earlier than my winnings 😁. It's pending I haven't received yet, in the next hours hopefully...
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
