Hello Radka,
The day before they paid, I asked the chat and he told me it was taking time because apparently they had many big winners so they needed time to pay.
For me the problem isn't to wait, I can wait but I would love to know why and be prevented in the future at the beginning when I sent mails. They could have replied and I would have understood.
We always say that casinos should communicate and keep up with the players, especially about any details concerning delayed payments. It would not be such a problem to send a short email with this kind of information and it will definitely ease the tension.
I can only agree with you.
Sadly, it's still not so popular among some casinos.
Hello,
I have a withdrawal too I am waiting for 7 days now, I made it last Wednesday before going on holiday. They are telling me the same things.
Although I had 4 withdrawals in the past and they paid me always. Twice 100 euros, once 1066 euros and last time 351 euros and I'm waiting 401 euros to be paid.
It was with bonuses the 4 times, this is the fifth...
When the withdrawal shows "new" it means it didn't even reach financial team. When it shows "pending" you will get paid in the next few hours.
I waited 11 days for my 1066 withdrawal, 5 days for the 351 and I'm waiting 7 days now for the 401 to be paid. As long as they pay, it's fine with me 😊. Tell me when you get paid, I'll know I'll have mine the next day lol
Hello,
They just paid me... I hope you get your money too soon. 😊
Yes, it's weird... Since you made your withdrawal first, they should have paid you first. Is it pending or still new?
Hello and congratulations!👍🤩
I just hope that the others will get something too.
Still can't figure out any logical sequence or other which the casino applies for the payouts.
What payment option did you use, please?
Hello,
it truly does not make much sense...
What kind of payment option did you and your "friend" choose, please? Maybe it will show us some clues. 🤔
Hello Radka,
Thank you 😊... I deposited with paysafe card and I withdrew with neteller because they don't do bank payments for the players in Switzerland.
Let the casino provide you with some transaction number or payment confirmation in this case. 🤔
Yeyyyy 😊 I'm glad for you, enjoy your winnings and see each other again if we have to wait again 😁
Hello
I am truly happy that you were paid too. 👍🙂
Well, what can we say about truly instant payment? They exist, what a relief 😁😂
😂
Hence I urge you to share the name of every casino you've played in that provided truly instant payment 😁🤞.
Feel free to create your thread about the instant payment option! 😁
Hello,
I have made another withdrawal on Saturday, I wonder how long I am going to wait 😁
Any suggestions? Be positive, please 🙂
It's still "new" status... I'll be happy if at least I have it paid by Saturday 😊
Whenever you're verified in a casino, withdrawals should never take more than a week if it's a decent casino. Anything above that time period isn't a reasonable waiting time for a withdrawal. When it comes to player complaints, we always ask the players to give the casino 2 weeks. When you don't receive the money even after the 2 weeks, then it's suspicious.
Hello Daniel,
I cannot but only agree with you. Waiting a withdrawal is really annoying especially when it's more than 3 days already. Although I have always been paid on this casino but the waiting time is always about a week or more.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
