Nick had asked you a few times in your complaint to provide the evidence needed, but unfortunately you did not send anything to him, so your complaint was rejected. If you have any evidence, please reopen your case and provide it. Otherwise, we are unable to help you any further. I'm sorry.
Good afternoon!
To my deep regret I noticed that Mr. phein67
continues to accuse and insult the casino without evidence.
I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.
I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.
I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail
We are grateful for the great review of our casino and assure you of our commitment to evolve and move forward to make good game!
Tack för din fina kommentar om vårt casino. I vårt arbete strävar vi efter att skapa de bästa förutsättningarna för spelare att spela enkelt och trevligt
Jag hotar inte någon här, en skärmdump av managern Andy från Kosmonaut Casino som inte betalar ut mina pengar 958 euro 
Inga förolämpningar!! Kära Kosmonaut Casino, du letar efter skäl att inte betala mig mina pengar! 958 euro saknas fortfarande. Chefen Andy gör narr av dig. Ta bort detta casino från din lista och sänk rankingen
Bäste herr Pfein67, dina krav är orimliga, det vet du
Good afternoon!
To my deep regret I noticed that Mr. phein67
continues to accuse and insult the casino without evidence.
I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.
I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.
I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail
Good afternoon, Dear Kosmonaut Casino.
Thank you very much for your post and that you find time to respond. We surely appreciate your efforts.
I am sorry for this whole situation, and I hope it will soon be resolved. The complaint of the user phein67 was rejected because he couldn't provide any evidence, so there is really nothing else we can do about it.
I hope you have a nice day.
Inga förolämpningar!! Kära Kosmonaut Casino, du letar efter skäl att inte betala mig mina pengar! 958 euro saknas fortfarande. Chefen Andy gör narr av dig. Ta bort detta casino från din lista och sänk rankingen
Please do not use this forum to correspond with the casino; it is not necessary to write here about your private issues.
We are unable to lower the ranking, as you say, just because you wish us to. If you are interested and you'd like to know how we review all the online casinos, here's an article you can read about this process. I hope it'll help you better understand it.
If you face any other issues, we are here to help.
I made a registration in casino and had a pleasure to get 3 nice welcome bonuses from that. It is great pleasure to play with bonuses but I had some issue with deposit methods since my bank doesn’t permit gambling platforms so it would be nice to add some new payment methods.Thank you
Hey there,
I spotted you've registered with a temporary email address, but as the saying goes, "never say never".
In the unlikely event that you are able to reply, which payment methods do you think German players actually prefer? Perhaps someone from the casino would appreciate the effort.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
