När jag försöker ta ut en andra gång så avvisar de min betalning och säger till mig att de ska föra över den till ekonomicentralen och att jag bara ska vänta. Jag får inget mejl eller svar på varför detta händer och hur jag löser det eftersom jag vill ta ut mina pengar.
Hello.
I think the situation is pretty clear, or at least you provided a good clue, I'd say.
Maybe the casino's platform does not support several open withdrawal requests hence, you just need to submit the second request after the first one is carried out.
What do you think about that? 🤔
Jag har redan gjort många förfrågningar och de har alla avvisats, det första uttaget jag gjorde var för några dagar sedan och det var inga problem, dessutom hade jag redan inom 5 minuter pengarna på mitt konto
Can you perhaps try a different payment option? I reckon no explanation from financials yet, correct? Well, let's give them a few working days, I would not be surprised if guys from finances don't work on weekends. 🤔
Hi, so today after i won my bet i got logged out and blocked on site. When i contact support he say i used more than 1 account what is not true. Did someone have same situation like me? Can someone pls help me? I don't wanna lose my money cuz of their mistake
Hi, I moved your post under the appropriate casino. I see you have a problem with the casino accusing you of having multiple accounts. But I have to ask, you say that after your bet the casino blocked your account. Are we talking about sports betting in this case or did you play any slots or other games?
Please let us know so we can move forward.
Yes i played only match betting, no casino
I understand, in this case I will suggest you sites where you can submit your complaint, because we at Casino Guru do not focus on sports betting since we do not have experts in this field, so our attitude might not be correct regarding your mentioned problem.
Here are some links that might be useful and where they might be able to help you more: https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you try any of them let us know how it went and what was the result.
I've processed 2 withdrawals on GG.bet last Sept 19, 2023. the first withdrawal was 49.98 USD and the 2nd one was right after a few hours worth 100 USD. I've been contacting their live support and they always tell me I have to wait not more than 5 business days to get my withdrawal, it's September 26, 2023, but I still didn't get my withdrawal. And now they are telling me that the time to process the withdrawal is now "UNKNOWN". Can someone please enlighten me on what is happening? This is the first time I experienced something like this, last time I used GG.bet it's not like this. Thanks a lot
Hi, I've moved your post under the casino in question. As for your situation, it's certainly not pleasant if the casino gave you a deadline and didn't meet it, but I don't think there's any reason to think negatively yet. We give casinos 14 days to resolve withdrawal requests, so you'll probably have to be patient for a while.
However, as for the live chat response, did they give any reason why suddenly the withdrawal process will be with unknown status ?
Det jag gillade särskilt med denna bookmaker var den bra statistiken och analysen samt de bra oddsen
Im not really sure, last time they told me that it was no more than 5 business days, and i can get my money. I believed that, I waited for it. and then after 8 days I think, i chatted them again to ask for an update and maybe an information about an estimated time atleast, and then they told me that the standard timeframe has been exhausted and they dont have exact information about when is the exact or approximation of they said payment provider to be completed on their part.
Hello.
Any luck with the withdrawal? 🤞🤞🤞
Nothing yet. They replied again earlier, I asked them about the withdrawal, they said that my 2 withdrawals have been successfully approved, and that the "PAYMENT SERVICE" is still processing it. And that he will send a message to their financial department because its taking so long now. I just want to get my withdrawal. Thanks
Oh, not so convincing from my point of view. Even though I always hope submitting a complaint will not be necessary, I'd say let's be prepared. I think you've made a good step by creating one. I know it does not sound like much for now, but still, be assured that if the casino fails to pay the winnings in the next 6-7 days, Kristina will push the case.
I certainly hope the casino pays you soon!🤞🤞🤞
hopefully, thank you so much radka
You're welcome. I'll think positive for you and hopefully you'll be able to get your money as soon as possible. If you have any new information, be sure to let us know and don't forget to update your complaint and answer Kristina's questions.
Good luck. ☘️
Don't hesitate to share your complaint progress even here on the forum, please. Most often, we are in a hurry, and I don't want to miss something important.🙏
Kristina ddnt reply yet. Im still waiting for her
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
