Daddy Casino – generell diskussion (sida 2)

Frankly, you are mistaken terribly. Casinos do not pay us in any way for handling complaints. But I see you fall for the most convenient "explanation" at hand. Typically...

You forgot to mention the obvious explanation: "Unfortunately, since the player played down their balance already we couldn't intervene."

https://casino.guru/gama-casino-player-s-withdrawal-has-been-delayed

How do you expect anyone to address the casino under such circumstances? "Dear casino representative, would you pay out the money to the player if he kept the balance untouched?"

"Oh, sure, we would."

Do you understand the problem beyond solving it once the money is gone?

So, be warned: keep abusing us by spreading your lies here on our forum, and your access to the forum will be restricted.

We better focus on players with real issues rather than on players with eccentric propaganda.

Are we clear? Final warning.

Please read those words again "I think it's been going on for quite a long time and you're just going round in circles. I don't understand what could be behind the casino recommending a method and then rejecting the withdrawal. However, you still have an open complaint..."

So no, it does not mean the Complaint Team ignores your issue. But there's nothing else we can add at this point here on the forum. We do not investigate complaints here.

All has been said. So please, try to be patient, and make sure you won't touch your balance.

I agree this whole case is pretty strange, but we are in the same position as you are. 🙁

this is a real issue so maybe you can actually help me with this then?

You give this casino over a 9 rating on safety - so you know they aren't paying and yet you recommend them still. Does this not show more sympathy to the casino over the player?

I only signed up because of the rating that you gave and now I am down....and you don't help...you just write absolute nonsense that is meant to appease people.

Actually, we do not know the casino is not paying until it is proven in the complaint. Despite how much I'd like to get involved in the process, it's not my place.

The best thing you can do is keep the complaint updated. A higher safety index means you won't most likely encounter an unfair approach, but as I'm sure you understand, Casino Guru is not responsible for the casino's actions. To compensate for this "gap," we try to resolve player's issues freely.

I understand your feelings. Still, consider this: if the casino has changed its "qualities", there is no way for us to find out until you come here and submit the complaint.

I would be mad if I were in your shoes, and I'm sorry you have to go through that. 🙁

Same problem, than other players. All documents for KYC is sended, but withdrows is canceled every time. So, if you want save your money, stay away this casino!!!

Hello, have you sent all the documents and has the casino checked them yet ? Were there any rejections ? It is important to note that until the player passes the verification, it will not be possible to withdraw the money. I would assume that's probably why your withdrawals were cancelled. 

So can you give me an idea how you are doing with verification ? 

I'll wait for an answer.

Allt har skickats in och accepterats. Jag har provat att ta ut till bankkort, Skrill banköverföring och vanlig banköverföring. Jag har försökt i mer än en vecka i chatten, men tyvärr kommer detta casino bara inte att betala ut pengarna. Jag förstår inte hur gurun har gett detta 9,3 i betyg? Finns det någonstans att klaga på detta?

Did the casino also tell you the reason why it doesn't want to pay out your money when you have already tried several alternatives ? We give casinos 14 days to resolve the withdrawal, so if nothing has changed you can let us know. 

As for the complaint, you can file it here, but for the time being our team would only ask questions to find out more and only if the 14 days are full, then they would try to contact the casino.

Första gången sa de att man bara kan ta ut med kort. Jag försökte först själv, sedan med hjälp av chatten, men varje gång misslyckades uttaget. Då sa de att jag också kan ta ut via banköverföring. Även det misslyckades. Nu, när jag har gått till chatten för att fråga, säger de till mig att vänta 7 minuter, sedan igen 7 minuter och sedan gå över till en annan kundtjänstrepresentant. Jag tillbringade en vecka med att försöka med dem, men känslan av att de bara inte vill betala blev starkare hela tiden. Och efter att ha läst om mötet med andra krönikörer blev känslan bara starkare. Det finns minst 50 misslyckade uttagsförsök...

Oh, in such a situation it is certainly not pleasant when you have to try several payment methods and with each of them there is a problem in the end. It's even more strange when the casino said so and recommended it to you. Were there any reasons why it always failed ? 

Since you filed the complaint I saw that you will have to wait for some time and if the casino fails to solve it we will try to help you. 

Anyway, now you have submitted a withdrawal or is that not possible for you ? 

Det är meningslöst att göra dem när det avvisas senast en timme efter försöket och pengarna alltid återförs till spelkontot. Det vore bra om någon annan kunde tvinga dem att göra repatrieringen, medan jag bara får dem att vänta. Jag kan vänta på en lösning. Jag spelar på casinot med pengar som jag är redo att förlora, men det skulle vara trevligt att kunna ta ut pengarna om jag någon gång skulle vinna något där.

Of course I understand. The main thing I recommend to do now is to leave the money in the player's account and do nothing with it, because if you lose it, we won't be able to help you. So the best thing to do is to wait, and as I mentioned before, our team will try to assist you.

I hope you will be successful in your withdrawal in the end. 

Pengarna finns på spelkontot och kommer att finnas. Efter de första repatrieringsförsöken bestämde jag mig för att nu ska vi se till det här till slutet. Det är vad casinot försöker göra, så att spelarna förlorar sina pengar tillbaka. Vid ett tillfälle satte de €10 bonuspengar på mitt spelkonto och hävdade att det inte går att ta ut eftersom det finns bonuspengar på spelkontot. Jag avbröt bonusen och sa att det är okej nu, men det fungerade såklart inte efter det heller.

Good move. Until everything is sorted out I wouldn't do anything with the money either. 

As for the bonus, did you ask for it or did the casino give it to you spontaneously so it could say that the bonus money is in your account ? That would have been quite awkward, but I see that you cancelled it. 

As much as I hate to say it, we'll just have to wait and see what happens next and our team will try to help you in a bit if the casino can't manage to pay out your money. 🙂

Jag bad inte om en bonus. De hade precis lagt till det på mitt spelkonto, och nästa gång jag gick för att ta ut pengarna misslyckades det förstås. Jag frågade anledningen igen i chatten och de sa att du har en aktiv bonus. Jag tog bort bonusen och försökte ta ut mina pengar igen, men misslyckades igen. Pengarna finns på spelkontot, och jag har inte för avsikt att göra något med dem. Jag väntar i fred 🙂

Well then, patience brings roses, as they say, and I firmly believe that this will be the case in your situation as well. 

As for the bonus, it's good that you didn't do anything and canceled it, and I have a feeling that it will be irrelevant to enter another withdrawal for now, since it is always rejected. 

I'm curious how it will turn out. 🙂

Hej, kan du berätta varför min recension avvisades? Jag är en spelare på detta casino och skulle vilja lämna en recension.

Hello. I can see that our internal system found too many similarities in your reviews, which is why they were rejected. If you wish, you can send some screenshots proving that you are a player at these casinos, and we will retroactively approve your reviews. Please forward those to community@casino.guru. Thank you for your cooperation in this matter.

Hello again. Thank you for providing the screenshots. Your user reviews have been retroactively approved now.