This is probably one of the worst situations when you are ignored and no one tells you anything or gives you a reason. I would say that's not the way a casino should behave. But since you've seen other players have the same situation, I'm curious to see what will eventually be resolved.
Feel free to let me know if you hear anything new.
Citobet somehow blocked my account today and I'm unable to login, they are not even replying emails, I don't know why this happened after I placed a withdrawal, the total balance of the account is not even up to 100 $, so that means this bookmaker is fraudulent?
ID 742320906
I am still patiently and politely waiting for their "investigation".
Try to get in touch by their support email. That's all we can do unfortunately.
Citobet somehow blocked my account today and I'm unable to login, they are not even replying emails, I don't know why this happened after I placed a withdrawal, the total balance of the account is not even up to 100 $, so that means this bookmaker is fraudulent?
ID 742320906
Hello, I would recommend you write them an email to at least try to find out what might be going on. We don't really know anything this way.
Didn't the casino ask you for any documents? Did you bet on sports or play any slots here?
Please let me know. 🙂
My account is already verified , I said I've been sending emails, they finally replied the fourth and said account under investigation, still waiting for the result. I really don't understand the investigation but we'll see
So we have a reason why this situation is happening. Did you play with any bonus? Maybe something triggers the system and that's why everything is under investigation.
Anyway, you'll have to be patient for now and we'll see where the whole thing goes.
Feel free to share any new information.
Still no answer no clue no deadline.
very disappointed
I see that Peter is trying to get in touch with the casino, I hope he succeeds.
The sad thing is that you don't have anything new yet and so we don't have much to rely on.
But as long as the complaint is not closed there is still a chance and I would probably hold on to it. Positive thinking is probably the only thing we have left now.
They finally replied, saying there is an investigation
Its been over a week, no reply from them but lets see what they come up with now
Great, so at least we can catch something, didn't they tell you anything more about investigation?
Did you play here with any bonus?
no, I did not play with any bonuses, Ive heard too many stories of bookies cancelling winnings because of bonuses, i never accept them
I have just received a reply, they are accusing me of being a "bonus hunter"....
I receive a bonus promo. I deposit (Not low amount = more than R$ 100); I playthrough all the wager requirements. And I get my account canceled for that!
Gotta be kidding
Thats why i never accept bonuses or play with bonus, I am still waiting for my own reply, lets see what they come up with
And the thing is that I have never been accused of something like this, because that's not what I'm doing!
Every money deposited into a casino is money you are willing to lose.
I have lost before on their website.
Well it it what it is, wish you better luck!
no, I did not play with any bonuses, Ive heard too many stories of bookies cancelling winnings because of bonuses, i never accept them
Yes, sometimes I would avoid it too if I'm honest and didn't play with bonuses. I'm curious to see what the casino writes you off and what they find out.
I'll be eagerly waiting.
I have just received a reply, they are accusing me of being a "bonus hunter"....
I receive a bonus promo. I deposit (Not low amount = more than R$ 100); I playthrough all the wager requirements. And I get my account canceled for that!
Gotta be kidding
I saw what you wrote in the complaint and I'm quite curious how it will turn out. According to what you mentioned you didn't deposited for the first time and the bonus came as a promo.
It is common in casinos that if a player takes many bonuses in a row and doesn't make deposits between them, and most of the time it is some free spins or something like that, that the casino will eventually ban the bonuses. Deposits between bonuses are needed somewhere and without that, the other bonuses could not be taken. That's why I'm quite surprised that the casino came up with such an explanation, but we'll see what our team has to say.
It's not all over yet, so I wouldn't give up.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
