Hey, I just wanted to say that the easiest thing to do would be to contact them with this problem. I see you realized it but probably too late when they suspended your account. Why didn't you write to the casino right before you created another account?
Theoretically you could file a complaint with us, but I don't know if that will help, but at least you can try if you can't contact them.
I have noticed this issue as well and attempted to contact them via email, but unfortunately, I did not receive a response. Furthermore, I am unable to use the chat function because I cannot log in. I genuinely appreciate the site and would like to continue using it in the future, but I do not believe creating a third account to reach out to them would resolve the problem. This is why I am trying this platform in hopes of receiving a response.
I clearly understand your situation. Did you also deposit into the other account and have some money there and then it was blocked? Did you have any conversation where you told them to close that account and that you wanted to keep the other one?
Please let me know.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
