Hello.
I can see that you have already filed a complaint. Kristina is waiting for your answer so please find the time to answer her questions and I'm confident she will do her best to solve your problem.
In the meantime don't hesitate to ask any questions.
Warning to anyone who is stupid enough (like me) to play here.
Been trying to withdraw for a year.
I'm told payment methods unavailable, i put the wrong info in, max of 200 euro per day.
Over 20 withdrawals have been cancelled. I have a complaint open, but wanted to warn people.
Hello there and thank you for your post. Please do not be that harsh on yourself, everyone makes mistakes, and we are suppose to learn from them, as they say. 👌 It could actually help you next time to be more cautious, maybe, and choose a casino which could perhaps be more trustworthy. What do you say, would you agree?
You have done good that you opened a complaint with our team. I am sure they will do everything possible to get it solved, which is not an easy task for them when it comes to casinos with a very low safety index.
So let's keep fingers crossed 🤞 and hope that your experience will help others, as you wished when you wrote your post.
This site needs removal and/or clear theft warning.
Been trying to get 599 euros out for a year. Every excuse under the sun:
Have sent stuff to a solicitor.
Avoid like the plague!
Hello, I have read about your problem with withdrawing money. If you've been waiting a year for your funds, I'd say that's too much. I also noticed that casino gave you a lot of reasons why you still don't have the money, but I don't think that's adequate.
Anyway, you have opened a complaint with us and our team will try to help you in your situation. I was just wondering if you thought you might want to get in touch sooner and ask for help ?
Besides, I also find that you have sent this case to a lawyer, so I'll be curious to hear how this whole case turns out.
Could you please let me know when you have something new ?
I will keep my fingers crossed. 🤞
Hej, jag har nu ett stort belopp på mitt saldo på detta casino. Jag ville ta ut 10 000 euro och fick veta att jag bara kunde ta ut 400 per uttag. Nu är jag nyfiken på att se om det händer något. Jag har nu totalt 9 400 euro, som jag nu borde ta ut i steg om 400?!
Väldigt konstigt. Jag ville skriva ett klagomål här, men jag kan inte komma längre med frågorna.
They actually have a weekly limit of €5,000 and monthly limit is €20,000. I would recommend yo to get in touch with the support and ask them about this. Give us any update whenever you have one, please.
Hej Romi, tack för infon. Jag har nu begärt 400 euro som föreslagits av kasinot. Om denna betalning verkligen har kommit kommer jag att fråga support om dessa gränser.
Hej, jag har nu fått de första 400 euro. Jag frågade support om gränserna.
Hey, that's great. Let us know, please, whenever you'll find out. I'd really like to know what the answer will be about the limits. Could you also take some screenshots for me of the conversation, or the email, where they say what the actual withdrawal limit is, please? Maybe it'll be a great information for our data team to know about.😉
Hej Romi,
Efter att de första 400 anlände begärde jag omedelbart de nästa 400. Samtidigt skrev jag följande mejl till supporten:
Inget svar än.
Hi and thank you for the update. I am really curious what the answer's gonna be. Please keep us informed.
Hej, i supportchatten berättar de att gränsen fortfarande är 400 och de vet inte när gränsen kommer att hävas. Jag fortsätter med debiteringarna på 400 euro vardera.
Try to write an email to their official email address to request an explanation, if you wish. That is what I would do, for sure. They should be able to change the limit, as stated on their website.
Hallå,
Det gjorde jag, men tyvärr inget svar än.
vänliga hälsningar
Hej, jag har väntat på ett belopp på 600 euro i ungefär en vecka. Dessa långa handläggningstider verkar vara normala för casinot, eller kan jag mentalt säga adjö till pengarna? Jag har aldrig upplevt så långa tider förut. Verifiering mm skedde som en del av begäran om uttag.
Hej, ja, handläggningstiderna är riktigt långa. Inklusive verifieringen kan det lätt ta två veckor. Dessutom jobbar de bara på arbetsdagar. Jag har redan fått totalt 800 euro. Lite mer tålamod 😉
Hello!
I understand your concern about this issue. I think the extended withdrawal period may be due to the fact that this is your first withdrawal from the casino and the verification was part of the process. Please try to be patient, according to our experience, most casinos, pay out within 14 days.
You can see here that Flohdreck who's also from Germany says that this process "can easily take two weeks" and after that he got his money, so please cooperate with the casino and I hope there will be positive news in the end!
If you have any new news, contact us without hesitation.
Hey everyone.
My question is how are Cashalot acting today. Because when i reed the post here the 99% is bad but from 10 months and older.
Because I love their bonus offers ,
But I got some worries with the Withdraws 550euro because I did an 16/4 and still Pending and it's was to mastercard. I talk to the chat the answer was it's in their service and was working on it. So is that normal to take so long for them to pay out.
I was hopeful that they today was better casino and the old reviews I Reed. Best regard M
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
