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Cadoola Casino – generell diskussion (sida 3)

2 år sedan av rebeca12345souza
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6773 visningar 48 svar |
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grama123
4 månader sedan

May I ask when exactly you requested the withdrawal, please?

Sometimes casinos do this due to the pending verification process, but we of course believe that the player should be informed about everything.

Have you checked your emails for some messages with the explanation from the casino? Try to have a look into the spam folder as well, as sometimes these emails can finish there.

Romi
4 månader sedan

Withdrawal was requested 11.07.2024. And i got e-mail about that request, and one mail that mine withraw was cancelled (without reason) but i don't have any email or any other information what happened to my account and why i can't log in. I've even sent an email to them with my questions about money and account but i dont have any reply from them 🙁

Ändrad av författare 4 månader sedan
grama123
3 månader sedan

So when you requested the withdrawal, you got an email that it was canceled. Was it only after that that your account was frozen?

I would suggest you file a complaint here with our team, but it is not possible to intervene before the 14-day time frame passes, so right now it is a bit early, you know.

Do you maybe know about any reason that comes to mind why this could be happening?🤔

Try to get in touch with them by chat or email, and keep us updated about any news, please.

3 månader sedan

Okay so. to be clear.

11.07 - withdrawal request.

16.07 - frozen account and withdrawal canceled.

16.07 (a bit later) i'm contacting via helpchat and i got information that mine account haas been closed by Administration and they dont have any information about it. But they gave me an email to contact with support.

16.07 (later again) i've contacted with them via email.

17.07 They replied this: (that's literally the same answer that i've got on help chat(copy-paste))file

Do you think there is any chance to get my money back? 🙁

Ändrad av författare 3 månader sedan
grama123
3 månader sedan

Till exempel har de precis fryst mitt konto. Jag kan inte ens kolla det med kyc eftersom ingen har svarat mig sedan dess. Pengar förlorade nu. 500 euro. De kommer att spendera dem på mediciner. 😂😂😂😂😂😂😂 Karma är så reellt.

Automatiskt översatt:
3 månader sedan

Okay so. to be clear.

11.07 - withdrawal request.

16.07 - frozen account and withdrawal canceled.

16.07 (a bit later) i'm contacting via helpchat and i got information that mine account haas been closed by Administration and they dont have any information about it. But they gave me an email to contact with support.

16.07 (later again) i've contacted with them via email.

17.07 They replied this: (that's literally the same answer that i've got on help chat(copy-paste))file

Do you think there is any chance to get my money back? 🙁

3 månader sedan

I want to believe that they will fix the issue and you will be able to withdraw the money.

Whenever you see that it takes too long for them to do anything, please let us know, and our complaint team will try to help out.

Try to be a bit patient, please. What do you say?

3 månader sedan

Till exempel har de precis fryst mitt konto. Jag kan inte ens kolla det med kyc eftersom ingen har svarat mig sedan dess. Pengar förlorade nu. 500 euro. De kommer att spendera dem på mediciner. 😂😂😂😂😂😂😂 Karma är så reellt.

Automatiskt översatt:
3 månader sedan

Are you referring to your old complaint, or is it a new situation, please? Because, as I can see, the complaint was rejected for breaching the terms back then.🤔

Romi
3 månader sedan

Well, nothing happened to this day. 🙁

grama123
3 månader sedan

I'm really sorry for that, and in that case, I would suggest you file a complaint here with our team. We will try to investigate and find out what is going on there.

What do you say? Are you interested? The complaint is free of charge, of course. Here is the link where you can submit it.

If you need any assistance, we're here to help.😉

12 3

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