Cadoola Casino – generell diskussion (sida 2)

Any reason for that?🤔 I mean, has the casino ever told you anything?

Ingen anledning.. när jag tog ut 500 euro (efter att ha spelat många många fler) blockerades mitt konto och sedan skickades jag till cadoola kyc support. Där de bad om otänkbara dokument som till exempel räkningar till mig

I don't think these are unimaginable documents, but often quite common. For example, what were the ones that you didn't know how to deliver to the casino? 

However, I saw that you had already filed a complaint in the past against this casino, which was closed as unjustified because you violated the casino's Terms and Conditions in the context of using a 3rd party deposit method. I assume that was the reason why the casino closed your account, am I right ?

Terrible customer service, be careful with payments. They don't pay. 2024. februar 🙁

Do you need help, perhaps? Do you still have an active balance you couldn't withdraw?

Ja, jag har fortfarande inte lyckats, var ska jag kontakta?

Inget svar gavs till mig utan endast dokument begärdes som jag lämnade. Kortet som används är min frus, jag tror inte att det är något problem, jag kan tillhandahålla 8 hennes dokument

Most casinos forbid using a 3rd party's card for deposit even if it's a joint account, it normally results in account closure and winnings forfeited.

Inte sant, jag använder min frus kort för både uttag och insättningar, lagt ihop med mina kort, på de flesta sajter i Italien utan problem. Jag gjorde också viktiga vinster och det var inga problem med uttaget delat lite på ett kort och lite på ett annat kort

That's good news. In the UK and all casinos I have used they stipulate in their terms and conditions that all deposits must be made in the name of the registered card holder only. People over time have had problems with that issue. So good luck getting your money.

I registered for Cadoola under a streamer, I contacted him. And he helped me, he spoke to the manager so I got my money. It was a difficult case.

Hello there. Unfortunately, as our complaint team had already informed you in your complaint 👈, we have received clear evidence from the casino that you have used a 3rd party deposit method which is strictly against the casino terms. Actually it is pretty common in online casinos, even though, there can be some exceptions, as you have said here 👈. Therefore it is always better to read the terms at each casino before making a deposit, to prevent this kind of issues.

Hello and congratulations on getting that case solved. What was actually the reason, they didn't want to pay your money from the beginning, if I may ask?

De borde inte ens tvinga dig att fylla på med någon annans kort då, för de var bra på att ta pengarna, men inte på att ge tillbaka dem. Här är bluffen, alla är bra på att ta pengar. Mycket negativ recension för min del.

I can definitely understand if you have negative feelings about it and your review is rather bad. However, as it was said, you always need to use your information, documents, payment method written in your name to avoid similar problems. In most casinos these things are forbidden and lessons should be learned for the future. I hope this has been an enlightening lesson. 😕

Ingen upplysande lektion. Bara nervös. För mig är detta en fullständig bluff. För ingen varnade dig för att bara använda kort i ditt eget namn, inte ens under insättningsfasen. Detta kallas bluff. Ingen regel...

Now you are aware of what I said and there have been cases here before where people have lost their winnings. This was taken from a random casinos terms and conditions but all casinos have the same policy.

Ska jag säga tack?! 🤣 Stäng bara tråden, okej. Jag förstår att de aldrig kommer att låsa upp mitt konto och jag kommer inte att kunna ta ut mina vinster. Ett ord för att beskriva cadoola. Tjuvar. Hälsningar.

I think it's pretty common and accepted practice that when you play in a casino you have to use everything in your name. There are definitely exceptions, but I would certainly look into such things beforehand, because I don't think it's a scam. 

I also found in the Terms and Conditions that the casino may ask you to verify your payment method ownership. So in the future, make sure you check these things out and if it's not clearly written, make sure you ask the casino and take a screenshot if they tell you it's not a problem.

I've deposited about 25eur. Won around 75eur. ive tried to withdraw it but they had to verify me. okay. ive sent every documents they asked for. Sadly, my account has been frozen, the help-chat can't tell me why and my money is gone. What is going on here? One year ago everything was fine and now theyre deleting accounts without any reason and taking money?