BC.Game Casino – generell diskussion (sida 15)

casino.guru is the best but sometimes they can not help too noone can help

bc.game say already that my accout get hacked and my 7,5k get stolen but noone can do something

my complaint was closed without even providing evidence, perhaps they paid the person who represented my interests (purely personal opinion)

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här kan du lämna en recension av casino.guru-teamets arbete

I believe that our team was not able to do anything further regarding your complaint, and that is why it has to be rejected.

If you have any more evidence and you wish to reopen it, please do so at any time.

I am not exactly sure how the reason was explained to you, but I believe that this is not the case, that if a player deposits a low amount, they cannot win big. This can really happen only if there is some win limit stated in the casino terms, of course.

Please mind your language, other wise your account will be banned.

I see in your complaint that our team really tried to help but consequently had to reject it as no balance was left in your account.

They wrote to me that after losing a few dollars, I won several thousand dollars, which is why my account was subsequently blocked

Why was the complaint closed immediately without providing evidence? They didn’t even give you the floor to speak in your own defense? We waited a month for a response from the representative, he apparently did not know what to answer and perhaps decided to pay off? how else should I think

They have incompetent support, they will give you an answer but too late

Detta är precis vad det säger mig, mitt konto stals och jag kan inte återställa det.

Det är vad du tror, eller snarare, det är vad de sa till dig för att de skulle avsluta ärendet, men berätta exakt hur mycket pengar du ser på bilden jag lagt upp.

Nåväl nu enligt dem säger de att jag inte är ägare till mitt konto och att verifieringen inte gick igenom eftersom det är en annan ägare och för säkerhets skull behöver du inte blockera dig själv, jag går, jäkla hundar sålda till BC

It was explained to you in the complaint thread why they actually closed the complaint: "After gathering and reviewing all the necessary details, we are closing this complaint as unjustified due to the currency exchange rate arbitrage. The vast majority of your initial significant winnings were considered invalid for this reason, and therefore. you are definitely not eligible to withdraw winnings accumulated in such a (illegitimate) way.

The casino acted in accordance with its terms and conditions. There was basically no other way how it could have ended. If your previously successfully withdrawn winnings were accumulated the same way as the disputed winnings, you can be only glad and happy you managed to withdraw them.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by."

Did you try to contact the authority regarding this?

Of course, if you believe that you have enough evidence to reopen your case, please do so, and our team will gladly look at it.

May I ask what do you mean exactly, please? That your account actually belongs to another player? Didn't you pass the verification process?🤔

I'm a bit confused now, to tell you the truth.

Kontot har alltid tillhört mig, bara en länk som delades i bc games chatten, jag öppnade den och det tog mig till en telegrambot där mitt konto hackades, jag bad support att blockera mitt konto, vilket tog dagar att tro jag, till slut gjorde de det och de gav det aldrig tillbaka till mig, nu är mitt konto utan golv eftersom min e-post länkas bort och jag försökte logga in med numret som jag länkade men det ber mig om verifiering vilket de gör inte acceptera och trots att jag vittnade sa den som skötte mitt ärende att jag var bedräglig

Now new information has appeared, it turns out that I was not involved in currency rate arbitrage, but on their website there was supposedly a technical error, as a result of which my 4,000,000 rubles became unavailable, although I am sure that I won everything fairly

Your representative told me by mail that he is no longer going to respond, excellent decision

Hello,

Has this occurred again, or is this related to your previous complaint, please? I'm a bit confused too, to be honest.

in any case the complaint ended like this:

"Dear gudeliamondragon64,

I spoke with the casino representative in a private conversation and he assured me their team is working on a solution to restore your account.

Since we believe the true nefarious party is not the casino but the perpetrator of the scam, we can't penalize the casino. Since your account was presumably closed without any withdrawable balance we'll close the complaint as rejected. I hope similar issues avoid you in the future. Thank you for your understanding, I am sorry we could not be of more help on this occasion.?