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Good day

Emojino Casino is a True Flip Gaming company.

true Flip Gaming does not accept Swiss customers.

Emojino continues to accept Swiss customers although the courts in Switzerland clearly state: only online casinos in Switzerland with a Swiss license may be offered. Emojino is licensed by the MGA.

Therefore I expect the reimbursement of the 1800 €.

thanks

Guten Tag

Emojino Casino ist ein Unternehmen der True Flip Gaming.

true Flip Gaming akzeptiert keine Schweizer Kunden.

Emojino akzeptiert weiterhin Schweizer Kunden obwohl die Gerichte in der Schweiz klar sagen: es dürfen nur online casinos in der Schweiz angeboten werden mit einer Schweizer lizens. Emojino verfügt über eine lizens von der MGA.

Daher erwarte ich die Rückerstattung der 1800€.

danke

Dear Basel,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://emojino.com/terms-of-use:

"You may only participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only.

You are aware that the right to access and use the Website and any products there offered, may be considered illegal in certain countries. Emojino is not able to verify the legality of service in each and every jurisdiction, consequently, You are responsible for determining whether Your accessing and using Our Website is compliant with the applicable laws in Your country and You warrant to Us that gambling is not illegal in the territory where You reside or citizen of which you are. You should not use the services of Emojino if You are a resident or citizen in one of the following countries and/or territories: the USA, Puerto Rico, the United States Virgin Islands, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, and United States Minor Outlying Islands, Afghanistan, Algeria, Australia, Bahrain, Bangladesh, Belgium, Bhutan, Bonaire, Bulgaria, Brunei, Cambodia, Cayman Islands, Central African Republic, China, Cuba, Curacao, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Hong Kong, Indonesia, Iran, Israel, Iraq, Jordan, Kuwait, Lebanon, Libya, Macau, Malaysia, Morocco, Niger, Nigeria, North Korea, Oman, Pakistan, Philippines, Qatar, Romania, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Saudi Arabia, Singapore, Slovakia, Spain, Sudan, Sweden, Syria, Taiwan, Tanzania, Togo, Tunisia, Turkey, Ukraine, UAE, UK ("prohibited countries")."

Could you please advise why do you believe that Switzerland should have been listed between restricted countries? Meanwhile, I have sent an email to the casino support requesting information regarding restricted territories but didn’t receive an answer yet.

If there’s any relevant communication, please forward it to petronela.k@casino.guru. Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards, Petronela

Good morning, the casino has promised to refund my 2850CAD deposits. As soon as I receive the money, I will close the case. Thank you for your support. Basel09

Guten Morgen, dass Casino hat mir die Rückerstattung der Einzahlungen über 2850CAD zugesagt. Sobald ich das Geld erhalten habe, werde ich den Fall schliessen. Danke für ihre Unterstützung. Basel09

Thank you, Basel, for the update. I will set the timer for 14 days and check back with you. I wish I could be of more help. Thank you in advance for your patience.

Hello, the money has been refunded. Please close the case.

Kind regards

Guten Tag, das Geld wurde Rückerstattet. Bitte schliessen Sie den Fall.

MFG

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Basel, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wish you all the best for the new year 2021 😊

Best regards,

Petronela

Casino.Guru