Drift Casino - Spelarens vinster från gratissnurr har inte belönats.

Good afternoon,

My problem is related to an amount won, in the free spins of the FU FORTUNES MEGAWAYS game, I won 40 euros in those plays, when they finished, the won amount was not added to the amount I already had. I've complained several times in Chat and by email, they always say it's coming soon, it just so happens that I'm still without what I've earned. It's not so much for the value but if it happens with 40 euros, if one day is more, what can happen?

Thanks

Boa tarde,

O meu problema está relacionado com um montante ganho , nas jogadas grátis do jogo FU FORTUNES MEGAWAYS, ganhei 40 euros nessas jogadas, quando terminaram ,o valor ganho não foi somado ao valor que já tinha. Já reclamei várias vezes no Chat e por email, dizem sempre que está para breve, acontece que continuo sem aquilo que ganhei. Não é tanto pelo valor mas se acontece com 40 euros, se um dia for mais, o que pode acontecer?

Obrigado

Dear Filipe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Filipe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Additional comments from the player:

"I just wanted to say that, despite the time, they resolved the issue for me. This, even though I had a negative technical opinion. I got a good feedback from Drift Casino."

Additional comments from the player:

"Queria só dizer que, apesar do tempo, resolveram-me a questão. Isto, mesmo tendo um parecer negativo tecnico. Fiquei com uma bom feedback do Drift Casino"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Filipe, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru