Dafabet Casino - Spelarens insättning har inte krediterats.

Hello Team,

I want to raise a complaint against Dafabet Casino.

Description for the Case: -

On 19th of Feb 2025, i made an deposit through UP transaction. The amount of transaction was 40000 INR. The amount is successfully deducted from my bank account. But its been not credited to my account till date.

I checked with Casino, and they requested to wait for 3 working days, But in last per conclusion by Casino is "Funds Not Received, if amount deducted please check with your bank"

I checked with Bank too, and they have given me everything that Transaction was successful, and they cant do anything as of now.

Now a catch:-

I checked with receiver directly, as his contact number was part of UPI ID, he confirms that he receive the amount the same day.

But post that, what's happening is out of my scope.

Casino currently says, lets wait for 2-3 days; amount will be back in your account, but how can a successful transaction can be reflected back.

Looking forward to your expert opinion, what should be done further.

Dear ujjwaldeep.singh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

Thanks for the Update.

While, i have requested casino; and they are also looking it in again. Following with Payment Channel Provider

While, i requested bank too, they asked for time to verify again, as they have given me all evidence; that it has been deposited successfully.

Lets wait in for sometime.

Hello Team,

Please close this complaint, the amount is been credited to my casino account .

Thanks for the guidance.

Dear ujjwaldeep.singh,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru