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i had a $69 chip given to me which I played and wagered the required 10x amount and tried to withdraw with coindraw $100. I submitted it and one hour later it was canceled and manager withdrawn (whatever that means). I have tried multiple times to communicate with the casino via email (the only option); meanwhile they continue to inundate me with more free bonuses (including a reminder about the chip I had just played) and yet I have received ZERO communication about my withdrawal attempt. Not even an email or message saying that it was canceled in the first place, let alone any reasoning behind it. I have deposited at this casino before, they are always giving away free chips and spins but the ones that don’t work or aren’t supposed to without intermittent deposit are always clearly rejected when I try to redeem them. So I was made to believe this was a valid withdrawal request. Any communication at all would be great but I have heard nothing and it has been well over a week.

Dear coreytacoh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you redeemed consecutive free bonuses from this casino?

I have checked the general bonus rules and this is what I found (here):

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

Unless stated otherwise, all No Deposit Bonuses are subject to the following Terms and Conditions:

Players are not allowed to redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw winnings from the second No Deposit Bonus.

If you have recently played with real money, and the latest free bonus was activated subsequent to your real money play, kindly send any relevant supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear coreytacoh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.