Cosmo Casino - Spelaren vill dra tillbaka sina vinster.

I won 68 euros and want to draw same

Dear Frank,

Thank you very much for submitting your enquiry through our website. If you wish to place your first withdrawal, you will need to complete a verification process, also known as KYC. This is what I found in T&Cs of Cosmo Casino (https://www.cosmocasino.com/en/terms/)

"Authorisation Procedure

i. Cosmo Casino reserves the right to ask Players for verification documents following deposits and/or prior to executing a withdrawal. Should it be deemed necessary the casino may also require these documents to be certified by a registered Notary. This includes, but is not limited to:

a. a copy of the card in question showing the card holder name, or evidence of the deposit method used (if applicable)

b. a copy of photographic identification documents; such as a Passport, Driver’s License or government-issued identity card

c. documents confirming residence, such as a bank statement or utility bill, no older than 3 months

ii. Funds must be withdrawn with the same method used for depositing, up to the amount of the deposit. Please note that an Account Holder's withdrawal may experience a slight delay due to our identity verification process."

I recommend you request a withdrawal and then in order to verify your account you will be asked to send all the required documents. Please bear in mind, that if you were playing with a bonus and didn’t finish the wagering requirements, you won’t be able to request a withdrawal.

Please let me know, how it went. I wish you best of luck Frank and await you reply.

Best regards,

Petronela

Dear Frank,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.