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Hello, good day!

I wanted to inform you that I made a withdrawal transaction on CBet on August 8th using cryptocurrency (Litecoin) to my Mercado Pago account. The transaction showed as "in process" and remained that way for over a month. I sent three emails to support and received no assistance; I even sent two more and got no response. The page's bot only redirects me to send emails. I canceled the transaction and decided to try a bank transfer, but the same thing has happened and it continues to be "in process." Could someone please help me or tell me who I can contact for assistance?

Best regards and thank you in advance!

Hola, buen día!

Les comento, he realizado una operación de retiro en CBet el día 8 de agosto a través de criptomonedas (Lite Coin) a mi cuenta de Mercado Pago, la transacción aparecía "en proceso" y así duró más de un mes. Envíe tres correos al soporte y no me ayudaron, inclusive envié otros dos y ya no contestaron. El bot de la página solo me redirige a enviar correos. Cancelé la transacción y decidí realizarla por transferencia bancaria pero ha pasado lo mismo y continúa "en proceso". ¿Alguien me podría ayudar o indicarme con quién dirigirme para que me asista, por favor?

Saludos y gracias de antemano!

Dear carlos_atilano,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Have you made a successful withdrawal in the past?
• Have you achieved your winnings with the help of a bonus?

Looking forward to hearing from you.

Best regards,

Tomas

Good day!

Thank you very much for your reply. I will be happy to answer your questions:

My account is verified by the steps requested, personal data, KYC, email and phone number.

I don't know if the problem is only with my account since they never gave me a reason as to why the status was not advancing.

I have not made any successful withdrawal before.

I did not use any bonuses to make the profit.

Thank you again and I look forward to hearing from you if you have any questions or comments.

Greetings!

Buen día!

Muchas gracias por su respuesta. Con gusto atenderé a sus preguntas:

Mi cuenta se encuentra verificada por los pasos que me fueron solicitados, datos personales, KYC, correo y número telefónico.

Desconozco si el problema sea únicamente en mi cuenta ya que nunca me dieron una razón del porque el estatus no avanzaba.

No he realizado ningún retiro con éxito antes.

No utilicé ningún bono para la obtención de las ganancias.

Nuevamente muchas gracias y quedo atento a dudas o comentarios.

Saludos!

Dear carlos_atilano,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.