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I made a deposit of 100 euros via Giropay on February 8th, money was debited from my account but never credited. Casinia says after 4 weeks of waiting, you didn't receive the money. Which is nonsense because it was debited from my account immediately been .. I ask myself where is my money

Ich habe am 08.02 eine Einzahlung von 100 Euro über Giropay getätigt,Geld wurde vom Konto abgebucht aber nie gut geschrieben.Casinia sagt nach 4 Wochen Wartezeit,das Geld wäre bei Ihnen nicht eingegangen..Was quatsch ist denn es ist von meinem Konto sofort abgebucht worden..Da frage ich mich wo ist mein Geld

Dear jessfinn2610,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear jessfinn2610,

Thank you for your email.

If the transaction was rejected, I would only recommend contacting your bank in order to inquire more about the transaction. Have you checked if the money hasn't been returned to you? Have you contacted your bank regarding the issue? What did they say? I'll await your reply.

Dear jessfinn2610,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.