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I am always trying to withdraw my money that I have won, but it does not work. I enter the minimum amount that I want to pay out, but it doesn't work .. and the support just writes me that I should do Google Chrome and don't understand how this should work

Ich versuche ständig mein Geld das ich gewonnen habe auszuzahlen aber es geht nicht . Ich gebe den mindest Betrag ein den ich auszahlen möchte aber es geht nicht .. und der Support schreibt mir nur das ich über Google Chrom machen soll verstehe nicht wie das funktionieren soll

Dear Zafer,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Zafer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much, Zafer, for your reply. Could you please advise who's the owner of the payment method which has been used to withdraw your winnings?

I am the owner .. so I pay in from my account and withdraw to my account,

Der Eigentümer bin ich .. also ich zahle von meinem Konto ein und lasse auf mein Konto auszahlen ,

Thank you very much, Zafer, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Zafer,

I’m sorry to hear about your bad experience with Casinia Casino. Could you please advise if there are currently any pending withdrawal requests in your account?

Dear Zafer,

I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because Zafer has stopped responding to our messages and questions. Without his cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We have received this e-mail from Zafer:

" Payouts are no longer open because I have gambled away all the money because someone from support keeps writing to me that it doesn't work .. "

We have received this e-mail from Zafer:

"Auszahlungen sind keine mehr offen , weil ich das ganze Geld verspielt habe weil mir ständig jemand vom Support schreibt das es nicht geht .."

Dear Zafer,

I’m very sorry to hear that but unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry we couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

I have no more money to withdraw from my player account. Because the support i

m Live Chat said after paying out 500 euros 3 times. That you can no longer pay off there. That's why I played down the remaining 7000

ich habe kein Geld mehr zu Auszahlung auf meinem Spieler Konto . Weil mir der Support also i

m Live Chat nach 3 mal 500 Euro Auszahlung gesagt hat. Das man da nicht mehr auszahlen kann . Drum habe ich die restlichen 7000 runter gespielt