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I took advantage of the deposit bonus, played, and cleared the betting requirements, so I applied for a withdrawal on July 19th. However, for some reason, the initial maximum withdrawal amount of $250 was changed to $100, and inexplicably, the withdrawal application date was altered to the 25th. After lots of back and forth, I finally received an email on July 31st stating that payment would be made, but I have yet to receive it.

入金ボーナスを利用してプレイし賭け条件をクリアしたので7月19日に出金申請を行いましたが、当初250ドルまでの最大出金がなぜか100ドルに変更され、出金申請日もなぜか25日に変更されたり、とにかく色々やり取りして、やっと7月31日に支払うとメールが来ましたが、まだ払われません。

Dear hiroshi78312,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account? Could you please specify which exact bonus offer you have redeemed any played? You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear hiroshi78312,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Is BOO casino currently undergoing maintenance for a few days?

I can't even log in.

I haven't received any reply to my email since August 9th.

BOO casinoは現在、数日のメンテナンスですか？

ログインすら出来ないです。

8月9日を最後にメールの返信もいっさい来ません。

When I tried to access the website I didn't experience any difficulties.

Additionally, I checked the general bonus terms and conditions and this is what I found (here):

Unless otherwise stated, our bonuses and promotions include maximum payout conditions. Where such a maximum payout applies, we will apply the maximum at the time of processing your withdrawal request. Any additional funds will be voided. You may check the maximum payout amounts on the Withdrawal Limits page.

Could you please advise if you received any winnings already?

I got an email from the casino yesterday stating that I paid $100 on the 18th. I just checked and it's definitely transferred.

Should I consider this as good?

casinoから昨日メールが来ており、18日に100ドル支払ったと来ました。確認した所確かに振り込まられてます。

私はこれで良しと考える方がいいのですかね？

Could you please confirm that you haven't placed any real money deposit to activate the abovementioned bonus? Additionally, please confirm as soon as you receive your winnings.

It's okay because it was deposited, it can't be helped to complain about it to get it to withdraw. I don't complain too much.

Or are you confident that you can get back the $70 you lost?

入金されたのでもういいです、出金してもらう為にあれこれ文句言うても仕方ないと、100ドルに減らされたことより、100ドルでも支払いしてもらう事を優先してたので、減らされた事をあまり文句言うてないです。

それとも減らされた70ドルも自信をもって取り返せますか？

I'm sorry but why $70? You won $250 initially and only $100 was paid, or?

Dear hiroshi78312,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.