BlueChip Casino - Spelarens konto har stängts.

I was not able to login from my old account as I had no access to the email. So I created a new account, and I deposited ₹4000 and after few games, it reached around ₹8000. So I raised my withdrawal on the bank account which I previously used on my last account which I forgot my password on. So they blocked my account saying that i have multiple accounts and i explained the same thing to them but they didn’t do anything and all my money is gone

Dear sweetcherry,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you're facing. In order to better understand your situation and assist you, could you please clarify the following?

• Is your first account with the casino still active, or was it closed in the past?
• When was the last time you logged into your old account, and when exactly did you create your second account?
• Did you contact customer support for assistance with logging into your old account before creating the second one?
• Have you passed the KYC (Know Your Customer) verification process on your old account?

I hope we can help you resolve this issue as soon as possible. Thank you for your cooperation, and I look forward to your reply.

Best regards,

Veronika

I think it is still active but i don’t have access to that account as i forgot the password and other login details

last year as i can think so, i created my second account in february of this year

i tried but they asked me to access the login details so that i can change the password but i had no access to that account

no i have not, they didn’t ask for it

Was there any real money balance on your first account when you last accessed it?

Could you please explain in more detail why you have no access to the old email you used?

How long did you use your first account in this casino?

I don’t remember if i had any real money left in it.

My last device was stolen and all my data was gone

i think it was for few months, not longer than a year

Do you have screenshots of your communication with the casino customer support where you requested assistance with your first account after losing access to your original email? If so, please forward them to me at veronika.f@casino.guru. Alternatively, you may post them here.

Please note that the deliberate creation of multiple accounts is strictly prohibited by the majority of online casinos, and they are entitled to confiscate funds from all of your accounts if this policy is violated.

i don’t have screenshots but if you want then i can chat with them right now and send you the given details

Could you please confirm whether you activated any bonuses on both of your accounts?

Additionally, it would be very helpful if you could provide evidence that you attempted to resolve the issue regarding the stolen account information from your first account directly with the casino.

Thank you for your cooperation. I look forward to your response.

i only had bonus on the second account, it was redeemable while withdrawal, i tried contacting customer support but they said that they can’t do anything

Thank you for your response. Unfortunately, creating multiple accounts is a direct violation of the casino’s terms and conditions, which can result in account closure and the forfeiture of funds. While I understand that you lost access to your old email, the casino requires players to resolve such issues through their support team rather than opening a new account.

Since you have not provided evidence that you attempted to properly recover the first one before registering again, I’m afraid there is little ground for a successful resolution.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika