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I PAYED 300.00 EURO TOTAL IN SEVERAL TIMES ON THE NEWLY CREATED GAME ACCOUNT, I HAVE CLASSIFIED IN A SLOT TOURNAMENT IN A POSITION SUCH AS TO WIN 460.85 EURO AS PER THE RANKING, I CONTACTED THEM TO FIND OUT WHEN THE WINNING WILL BE ACCREDITED ON THE ACCOUNT AND THEY REPLY TO ME THAT FROM THEIR SYSTEMS IT APPEARED THAT I HAD OPENED TWO ACCOUNTS, WHAT I DID NOT DO BY ME AND THAT I HAD TO UNIFY THEM TO BE ABLE TO MAKE ANY OTHER REQUEST, IT WAS NEITHER THE WINNED OR PLAYED BY ME, TO THE BANK TO BLOCK THE PAYMENTS ON THE GAME ACCOUNT, REPORTING ALL TO THE POSTAL POLICE.

DO NOT PAY MONEY TO THESE CRIMINALS, THE GIRL WHO CALLS YOU BACK ON THE PHONE IF YOU REQUEST A CONTACT IS ALWAYS THE SAME WITH THE EAST ACCENT, AS IT IS POSSIBLE THAT A SINGLE PERSON TAKES ALL THE PHONE CALLS, AND DOES NOT HAVE A CALL CENTER, THEREFORE YOU UNDERSTAND THAT IT IS A SCAM SITE AND HAVING DONE SEARCHES, I HAVE BEEN FINDING THAT IT DOES NOT HAVE THE AMMS AUTHORIZATION AND THAT THEY DO NOT ACCEPT PLAYERS FROM ITALY AND THAT THEY ARE ON MORE BLACK LIST BUT THE CREDITS FOR GAMING ACCOUNTS IF THEY MAKE THEM, BEWARE THEY ARE CRIMINALS THEY STEAL OUR MONEY.

HO VERSATO 300,00 EURO TOTALI IN PIU' VOLTE SUL CONTO GIOCO APPENA CREATO,MI SONO CLASSIFICATO IN UN TORNEO DI SLOT IN UNA POSIZIONE TALE DA VINCERE 460,85 EURO COME DA CLASSIFICA,LI HO CONTATTATI PER SAPERE QUANDO MI AVREBBERO ACCREDITATO LA VINCITA SUL CONTO E MI HANNO RISPOSTO CHE DAI LORO SISTEMI RISULTAVA CHE IO AVEVO APERTO DUE CONTI,COSA NON EFFETTUATA DA ME E CHE DOVEVO UNIFICARLI PER POTER FARE QUALSIASI ALTRA RICHIESTA, NON RISULTAVA NE LA VINCITA NE LE GIOCATE DA ME EFFETTUATE,AL CHE HO AUTORIZZATO LA BANCA A BLOCCARE I VERSAMENTI SU CONTO GIOCO, SEGNALANDO IL TUTTO ALLA POLIZIA POSTALE.

NON VERSATE SOLDI A QUESTI DELINQUENTI,LA RAGAZZA CHE VI RICHIAMA AL TELEFONO SE RICHIEDETE UN CONTATTO E' SEMPRE LA STESSA CON ACCENTO DELL'EST ,COME E' POSSIBILE CHE UNA PERSONA SOLA PRENDA TUTTE LE TELEFONATE,E CHE NON ABBIANO UN CALL CENTER,DA CIO' SI CAPISCE CHE E' UN SITO TRUFFA ED AVENDO FATTO DELLE RICERCHE HO POTUTO CONSTATARE CHE NON HA L'AUTORIZZAZIONE AMMS E CHE NON ACCETTANO GIOCATORI DALL'ITALIA E CHE SONO SU PIU' BLACK LIST PERO' GLI ACCREDITI VERSAMENTI SUI CONTI GIOCHI SE LI FANNO FARE,ATTENZIONE SONO DEI DELINQUENTI CI RUBANO I NOSTRI SOLDI.

Dear Domenico,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

According to what they said the bonus was already effective and active because I was classified in a position that gave me the right to have the bonus in money, but once the payment was requested they also denied that I had played the slot wolf saga anyway the bonus was active and I accumulated it by paying a total of 300 euros, I demand my money, as regards my account none of my family has used my IP and not even a device or PC similar to mine, they also made fun of me by giving as an answer, thank you for contacting us and have not called me back since.

Stando a quello che dicevano loro il bonus era già effettivo ed attivo perché mi ero classificato in una posizione che mi dava diritto ad avere il bonus in soldi,ma una volta richiesto il pagamento hanno anche negato che avessi giocato alla slot wolf saga comunque il bonus era attivo e lo ho accumulato versando in totale 300 euro,io pretendo i miei soldi,per quanto riguarda il mio account nessuno della mia famiglia ha adoperato il mio IP e neanche un apparecchio o pc simile al mio,mi hanno preso anche in giro dando come risposta grazie di averci contattato e da allora non mi hanno più richiamato.

And I also tell you that I have not opened two accounts as they say, sorry but for what purpose I should have done it, they are falsehoods to not pay.

E vi dico anche che non ho aperto due account come dicono loro,scusate ma a che scopo avrei dovuto farlo,sono falsità per non pagare.

Thank you very much, Domenico, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask BETWINNER Casino to join us and help us resolve the player's issue.

The player has violated paragraph 2.33 of the rules

https://betwinner.com/it/information/rules/

Each registered customer can have only one account. For registration on the site, the rule applies to a single family, a single address, a single e-mail address, a single IP address, a single credit / debit card number, a single e-wallet or a single e-deposit method. Furthermore, registration for persons affiliated with the user in any other way is prohibited.

Il giocatore ha violato il comma 2.33 delle regole

https://betwinner.com/it/information/rules/

Ogni cliente registrato può avere un solo conto. Per la registrazione sul sito si applica la regola per una sola famiglia, un solo indirizzo, un solo indirizzo elettronico, un solo indirizzo IP, un solo numero della carta di credito/debito, un solo portafoglio elettronico o un solo metodo del deposito elettronico. Inoltre è vietata la registrazione per le persone affiliate all'utente in qualsiasi altro modo.

Dear BETWINNER,

Could you please provide us any evidence which was the decision based on? Please send it to nikolas.b@casino.guru. Looking forward to your answer.

Dear Betwinner Casino,

Could you please advise if you have sent us the requested information as I did not see any e-mail from you.

Dear Betwinner Casino,

I haven't hear from you in a while. Could you please react to my last respond? If we won't receive any respond within the next 7 days, we will be forced to close the complaint as unresolved.

Could you kindly clarify an account ID number of this player?

Dear Domenico,

Could you please share the requested information to the casino?

Dear Domenico,

We haven't hear from you in a while. Please note, if you won't respond to us within the next 7 days, the complaint will be rejected.

The complaint will be now rejected as the player stopped responding.