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Betpanda closed my account due to "player advantage" stating that I used a bonus to gain advantage on the casino they confiscated my balance my deposit plus winnings yet take a look at the screen shot, The bonus was never touched not a single cent it was cancelled and unused so in what way did I use an advantage? If they want to ban my account that's at bet pandas discretion confiscate my winnings again bet pandas discretion but to take my initial deposit and refuse to return it? That is straight theft, Customer support at this point is useless I'm averaging single line replies every minute to an hour no response to my email just robbed me avoid this casino.

Dear Gagask,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gagask,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.