Jag begärde självuteslutning, men eftersom det inte var omedelbart fortsatte jag att spela.
Nästan 24 timmar senare stängde de mitt konto medan jag fortfarande spelade. Jag kunde då inte ta ut mina pengar.
Jag skickade många e-postmeddelanden och bad om att mina pengar skulle överföras till samma konto som mina tidigare uttag, och 5 dagar senare väntar jag fortfarande.
Jag väntar på mer än 200 euro (jag hann inte kontrollera det exakta beloppet, men jag vet att jag hade drygt tvåhundra euro i förra matchen)
I requested self-exclusion, but as it was not immediate, I continued to play.
Nearly 24 hours later, they closed my account while I was still playing. I was then unable to withdraw my money.
I sent numerous emails asking for my money to be transferred to the same account as my previous withdrawals, and 5 days later, I'm still waiting.
I'm awaiting more than 200 euros (I didn't have time to check the exact amount, but I know that in the last game I had just over two hundred euros)
Solicitei auto exclusão, como não foi imediata , continuei a jogar.
Quase 24 horas depois encerram a conta enquanto eu jogava. Já não consegui levantar o meu dinheiro.
enviei muitos mails a pedir que me transferissem para a mesma conta de anteriores levantamentos e , 5 dias depois, ainda nada.
sao mais de 200 euros (nem deu tempo para ver montante exato, sei que na última jogada tinha duzentos e muitos euros)
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