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I am writing to express my dissatisfaction and concern regarding a recent withdrawal request that has not been processed in a timely manner, as well as the inconsistencies in the transaction process.

On April 6th, I initiated a withdrawal request from my account using your platform. According to your system, the withdrawal was processed, but as of today's date, the funds have not been received in my bank account. This delay is significantly longer than usual, and it is causing inconvenience and financial strain on my end.

Furthermore, I find it puzzling that despite making a deposit using Interac, I was asked to provide my bank account number to receive a wire transfer for the withdrawal. This request for additional information seems unnecessary and has only added to the confusion and frustration surrounding this transaction.

I kindly request that you investigate the status of my withdrawal and provide me with a clear explanation of the delays and inconsistencies in the transaction process. Additionally, I urge you to expedite the processing of my withdrawal and ensure that the funds are promptly transferred to my bank account.

I value your prompt attention to this matter and expect a resolution at your earliest convenience. If you require any further information or assistance from my end, please do not hesitate to contact me.

Thank you for your attention to this issue.

Dear petitgamer,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Was this your first withdrawal attempt at this casino?

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Also, it's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

• Was your account successfully verified already?

Yes. 3 times.

• Was this your first withdrawal attempt at this casino?

Yes. And the last one, had lots of red flags when i first contacted customer service and decided to cancel my account, but decided to remain account open until i receive my funds to avoid problems like i had in the past with other casinos.

I have received the funds. Case Closed.

Greetings everyone, 

We sincerely apologize for the delay and any inconvenience this situation may have caused to the customer. However, it's important to emphasize that this delay occurred not solely due to our fault or any deliberate delay on our part.

The situation was as follows: 

- The customer initially registered at our casino with an incorrect email.

- Following this, they attempted to activate a 150% deposit match Crypto bonus using the Interact deposit method, which is reserved for crypto deposits only.

- After the unsuccessful activation of the bonus, the customer reached out to our live chat support and requested a refund, expressing disappointment over not receiving the bonus. However, it's important to note that the parameters for activating the Crypto bonus were communicated and explained.

- An attempt was made to process the refund using GIGADAT's eCashout service. However, the customer provided not only incorrect email details but also incorrect banking details, causing the refund to become stuck and delayed.

Following communication with the customer, all necessary corrections have been made. Our payment managers have confirmed that the withdrawal has been processed correctly this time and should now be accessible to the player.

Hope this information helps! 

Best regards,

Betitall Team

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, petitgamer, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru