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Hello i have bonus a free spin from my deposit and it won 10 dollars and i need to wger it and so its been able to withdraw and i already wager it and i already won 339 and i withdraw it and its pending i need to wait 3 to 5 days that what they said to recieve withdrawL and after how many hours they cancel my 339 withdrawal and they make it 100 only i dont know why they doing this im to much upset ive been lose in this casino how many times and this is thefirst time i won and this will gonna happen .

Dear Kinitnambewan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I've reviewed the bonus regulations for a promotional offer that includes complimentary spins, even in the case of a deposit bonus, and here's what I discovered (here):

Free Spins Terms & Conditions

The maximum cash-out for free spins winnings bonus is €100.00, unless stated otherwise.

Kindly be aware that distinct maximum cashout limits apply to both your match bonus and your Free Spins. If, as you stated, your winnings originated solely from Free Spins, your maximum cashout would be limited to $100.

Could you please advise if you received those winnings already?

Thank you in advance for your reply and understanding.

Best regards,

Petronela

I deposit on that bonus how come its 100 dollars only is able to to get?

Could you please forward the exact link or name of the bonus that you activated with your last deposit? Was it a match bonus + Free Spins or Free Spins only?

If you wish to forward any supporting evidence or relevant communication, my email address is petronela.@casino.guru.

Here i deposit 10$ and i recieve this promotion bonus

this is the promotion and this is my deposit reciept and the bonus for my deposit

This is the withdrawal that i request and i dont know why its only 100 that i recieve. Any updates?

Both forwarded screenshots show No Deposit bonuses offered to you by the casino. Are you sure you placed a deposit to activate them or was your deposit placed only after accumulating winnings to verify your payment method?

Yeah i place deposit and avtivate it

I been losed many many times in this casino and this my first win and withdrawals and this is what will happen like im disappoint sorry

Hello any update on this please can i get the rest money that i didnt withdraw

Could you please provide a screenshot of your bonus and cashier histories? As I mentioned earlier both forwarded screenshots show free bonuses that the casino offered you.

Heres the screen shot of my deposit

According to the screenshot, it indicates that you made a 10 CAD deposit on June 24th, and both promotions were credited to your account the following day. Is it conceivable that you might have lost your initially deposited real funds, and on the next day, you received complimentary bonuses in your account and any winnings resulted solely from these free promotional offers?

Nope i just forgot to play the bonus funds that i get in my deposit free spins so thats why

Can i get the rest of my win prize? Please just emergency need it asap thank you

I'm sorry, but I still haven't received requested screenshots of your cashier and bonus histories. Please understand that without those screenshots we do not have supporting evidence that would prove that you played with a deposit bonus.

The casino can provide my history transaction can you tell them thank you

If your account remains accessible, I kindly request that you furnish supporting evidence demonstrating your deposit to activate the mentioned bonus. Otherwise, it appears that your winnings may have been acquired through a complimentary bonus, judging by the screenshots you have thus far provided.

Yes thats what they do

Apologies, but as of today, I have not received any emails or supporting evidence from you.

What do i need to provide?

In order to proceed any further with this complaint I need supporting evidence that you placed a real money deposit to activate your bonus otherwise, it seems as if your winnings were accumulated from a free bonus solely and you are not entitled to any further winnings.

Dear Kinitnambewan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didnt get the bonus because its only once a month to claim and i already claim it i didnt know and the agent do is give me a free spins thats it

You guys can ask them

Hello? Any update?

Are you indicating that an agent provided you with those Free Spins? Is that accurate? I've previously highlighted that if you've claimed multiple consecutive free bonuses, our ability to assist you may be limited.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Yes an agent provide me that free spins

Can i get the the 200 dollars that the casino forfeit for unknown reason please

Since filing this complaint nearly three months ago, there has been no progress. I regret to inform you that without substantiation proving that you did not redeem consecutive free bonuses or deposit funds to activate your last free bonus, we are unable to provide further assistance.

Despite my multiple requests for supporting evidence, each one has been ignored, resulting in a continuous loop since the beginning of August. Consequently, I must close this complaint due to insufficient evidence from your end.

Should you discover any supporting evidence in the future, please don't hesitate to reach out, and we can reconsider your complaint. Thank you for your understanding.