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Hello, over 8 days ago my withdrawal permissions were removed from my bcgame account, BECAUSE OF THIS, I CANNOT WITHDRAW MY OWN MONEY OF 300 DOLLARS. I HAVE CONTACTED SUPPORT, SENT THE REQUESTED INFORMATION SUCH AS: 1. BCGame username

2. Registered email address

3. A deposit transaction (TXID)

4. Commonly used IP address

5. Commonly used device

ALL THIS, several days ago and I'm still not getting a response

I request the casino to cancel the withdrawal restriction so that I can withdraw my own money, I urgently need the money and it's already been quite a few days.

Hola, hace más de 8 días retiraron mis permisos de retiro de dinero de mi cuenta de bcgame, ES POR ESO, QUE NO PUEDO RETIRAR MI PROPIO DINERO DE 300 DOLARES. CONTACTE A SOPORTE , ENVIE LOS DATOS SOLICITADOS COMO: 1. Nombre de usuario BCGame

2. Dirección de correo electrónico registrada

3. Una transacción de depósito (TXID)

4. Dirección IP de uso común

5. Dispositivo de uso común

TODO ESTO, hace varios días y no obtengo respuesta

Pido que el casino anula la restriccion de retiros para poder retirar mi propio dinero, necesito el dinero de forma urgente y ya han pasado muchos días.

Dear garygrey690,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BC.Game Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino in the past?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hello! I contacted support and I already did the KYC verification, the casino asked me and I already did it, but I can't find a response from the casino.

Please I need you to enable the withdrawal permission for my money 300 dollars, it is my own money, it is not money from bonuses or profits.

Thank you very much, garygrey690, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello! I contacted support and I already did the KYC verification, the casino asked me and I already did it, but I can't find a response from the casino.

Please I need you to enable the withdrawal permission for my money 300 dollars, it is my own money, it is not money from bonuses or profits

¡Hola! Me comuniqué con soporte y ya hice la verificación KYC, el casino me preguntó y ya lo hice, pero no encuentro respuesta del casino.

Por favor necesito que habiliten el permiso de retiro de mi dinero 300 dólares, es mi propio dinero, no es dinero de bonos ni ganancias

Hello, please, it's been more than 15 days since I sent all the data to the casino, I have the advanced KYC verification, their customer support seems like a scam to me, I already sent emails everywhere, with each piece of information they asked for, I need you Please enable the permission to withdraw money from my bcgame account, I need the money, it is 300 dollars, my own money, it is not money from bonuses or profits

Hola, por favor, ya hace más de 15 días que envíe al casino todos los datos , tengo la verifiacion kyc avanzada, me parece una estafa su soporte al cliente, ya envie correos por todo lado, con cada dato que me pidieron, necesito que habiliten el permiso de retiro de dinero de mi cuenta bcgame, necesito el dinero son 300 dolares, mi propio dinero, no es dinero de bonos ni de ganancias

Hello garygrey690,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite BC.Game Casino to join the conversation and participate in the resolution of this complaint.

Dear BC.Game Casino,

Can you please provide a reason why the player cannot withdraw their funds?

Thank you.

Kind regards,

Tomas

Casino.Guru

Hi,

After a brief investigation regarding the user account, we see that the user has more than 10 accounts and is signing up under different affiliates where they make an account, deposit large sums of money, don't wager, - withdraw. This is the reason all accounts are locked. They provided KYC only for the one account mentioned in this complaint.

So unfortunately, this account, along with any other accounts made by the user, will remain locked.

Best Regards

PANDA - BC.GAME

Hello! I have no more accounts, I provided my identification, I demand my money back, it is 300 dollars that is my own money, IT IS NOT PROFIT MONEY OR BONUS MONEY. The casino, through casino support, told me to provide my identification so that they would let me withdraw my money, I HAVE COMPLIED WITH THE REQUIREMENTS, I HAVE PROOF IN EMAILS OF THE CONVERSATION. I HAVE NEVER HAD 10 ACCOUNTS, I NEVER USE MY ID ON ANOTHER. IT IS NOT FAIR THAT THEY KEEP MY MONEY, IT IS NOT CASINO MONEY, I THINK IT IS A THEFT THAT THEY DO NOT ALLOW ME TO WITHDRAW MY OWN MONEY, I ONLY WANTED TO PARTICIPATE WITH A CODE. I WANT MY MONEY BACK, IF YOU WANT, BLOCK THE ACCOUNT, BUT I WANT MY MONEY BACK, IN THE TERMS THEY DO NOT INDICATE THAT THEY SHOULD KEEP YOUR MONEY, IT IS A SCAM, IT IS NOT BONUS MONEY OR PROFITS.

Hola! no tengo más cuentas, proporcioné mi identificación, exijo mi dinero de vuelta, son 300 dolares que son de mi propio dinero, NO ES DINERO DE GANANCIAS NI DINERO DE BONOS. El casino mediante soporte del casino me dijeron que proporcione mi identificación para que asi me dejaran retirar mi dinero, HE CUMPLIDO CON LOS REQUISITOS , TENGO PRUEBAS EN CORREOS ELECTRONICOS DE LA CONVERSACI´ON. NUNCA HE TENIDO 10 CUENTAS, NUNCA USE MI IDENTIFICACION EN OTRA. NO ES JUSTO QUE SE QUEDEN CON MI DINERO, NO ES DINERO DEL CASINO, ME PARECE UN ROBO QUE NO PERMITAN RETIRAR MI PROPIO DINERO, SOLO QUISE PARTICIPAR CON UN CODIGO. QUIERO MI DINERO DE VUELTA, SI QUIEREN BLOQUEEN LA CUENTA, PERO QUIERO MI DINERO DE VUELTA, EN LOS TERMINOS NO INDICAN QUE SE DEBEN QUEDAR CON TU DINERO, ES UNA ESTAFA, NO ES DINERO DE BONOS NI DE GANANCIAS.

IT IS AN EXCUSE FROM THE CASINO, I DEMAND THE RETURN OF MY MONEY, THEY CAN BLOCK THE ACCOUNT, BUT GIVE ME MY MONEY BACK, IT IS NOT WINNING MONEY, AND IF I BET, I DON'T EVEN HAVE 10 ACCOUNTS. I JUST WANT MY MONEY BACK, CAN YOU VERIFY IN THE ACCOUNT THAT IT IS MY OWN MONEY AND THAT IT IS NOT PROFIT MONEY OR BONUS MONEY, WHY WOULD THE CASINO KEEP YOUR OWN MONEY? THAT IS NOT LEGAL

ES UNA EXCUSA DEL CASINO, EXIJO LA DEVOLUCION DE MI DINERO, PUEDEN BLOQUEAR LA CUENTA, PERO REGRESENME MI DINERO, NO ES DINERO DE GANANCIAS, Y SI APOSTE, NO TENGO NISIQUIERA 10 CUENTAS. SOLO DESEO QUE ME DEVUELVAN MI DINERO, PUEDEN VERIFICAR EN LA CUENTA QUE ES MI PROPIO DINERO Y QUE NO ES DINERO DE GANANCIAS NI DE BONOS, POR QUE EL CASINO SE QUEDARIA CON TU PROPIO DINERO? ESO NO ES LEGAL

Dear BC.Game Casino,

If that is the case, can you please provide us with evidence confirming your decision? You can forward any relevant data to my email address: tomas.k@casino.guru

Kindly let me know once you do so. Thank you in advance for your cooperation.

Dear garygrey690,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created and thus boosting the affiliate scheme, which is considered fraudulent.

The casino acted correctly and within its terms and conditions.

Sorry that we could not help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, BC.Game Casino, for providing information and your cooperation.

Best regards,

Tomas

Casino.Guru