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My payouts were sent to an unknown wallet. What's strange is that it's the most valuable Bitcoin Gold wallet with over 4,000,000 Bitcoin Gold.

Meine Auszahlungen wurden an eine unbekannte wallet gesendet . Das komische ist das es die wertvollste Bitcoin Gold wallet ist mit über 4.000.000 Bitcoin Gold

Dear Stylinio,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

• Have you requested a withdrawal of your winnings from the casino? What wallet have you indicated for payout?
• Have you contacted casino support for an explanation? What was their response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I made several withdrawals. Everything went well . But 4 transactions went to an unknown wallet. The casino cannot help me because they are not liable for transactions.

Ich habe mehrere Auszahlungen getätigt. Alles hat gut geklappt . Aber 4 Transaktionen sind an eine unbekannte wallet gegangen. Das Casino kann mir nicht weiter helfen da sie nicht für Transaktionen haften.

Could you please share your transaction history with both payouts made to your wallet and those made to a different wallet?

Which address have you specified for the transactions that ended up in a different wallet?

Please send me chat transcripts or screenshots of your conversation with the casino regarding the issue.

Post screenshots here or send the information to my email at tomas@casino.guru

Unfortunately I don't receive any support from Bc Games. They won't even give me the full taxid

Ich bekomme leider keine Unterstützung bei Bc Games. Sie geben mir nichtmal den vollständigen Taxid

Hi,

This is concerning and is being investigated now to see if any unusual activity happened in the user's account. I will assist you regarding this and update you soon once our security team finishes their investigation.

Best Regards

PANDA - BC.GAME

Hi,

Upon checking the account, we haven't found any unusual activity or any logins to the account from anywhere apart from the user's device. We locked the account at the same time when the user reported it. To unlock the account, the user will have to complete the below-mentioned steps.

1. The user has requested advanced KYC on the account. The user will need to complete this 

2. Once completed, the user needs to send us an email to support@bc.game letting us know it has been completed. We need this email to come from the same registered email on his account for verification.

Best Regards

PANDA - BC.GAME

Thanks for the messages to both parties.

Dear Stylinio,

Have you completed the security steps the casino recommended?

Could you please describe in detail how you initiated the withdrawal requests that ended up being sent to the wrong wallet?

I'll await your reply.

my player account was not blocked! I have not applied for a KYC. I always just made copy and paste from my wallet to withdraw. And definitely not to a wallet with over 4,000,000 btg. And still I haven't received full taxid from the 4 payouts. To track transactions.

mein spielerkonto wurde nicht gesperrt ! Ich habe kein kyc beantragt. Ich habe immer nur copy an Paste von meiner wallet zur Auszahlung gemacht. Und bestimmt nicht zu einer wallet mit über 4.000.000 btg . Und immer noch habe ich keine vollständigen Taxid von den 4 Auszahlungen erhalten. Um die Transaktionen nach zu verfolgen.

Dear Stylinio,

Please let me know when your KYC verification will be complete or if you run into any obstacles in completing it..

Dear Stylinio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.