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I submitted a request to self-exclude from 3 Telegram accounts, but after my account was blocked, I was able to register with the same email, the same device, and the same IP address. 3 Telegram accounts: @Surachen1 ; @yaroslav_affil ; @Jarikur

Я подав запит на самовиключення з 3 акаунтів в телеграмі, але після того як мій акаунт було заблоковано, я зміг зареєструватись за тією ж поштою, і тим же пристроєм, і тією ж айпі адресою. 3 акаунти в телеграм: @Surachen1 ; @yaroslav_affil ; @Jarikur

Dear Jarikur,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing.

• Could you please provide screenshots or transcripts of your Telegram communication with the casino where you requested your account closure? You can send them to my email at veronika.f@casino.guru.
• Additionally, could you clarify whether you specified the duration of your self-exclusion? The screenshots attached to your complaint only show the cooling-off periods you previously activated.
• Have you completed the full KYC verification process?

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

i wrote on your email