The player from Italy had deposited 980 euros at 888 Casino, after which his account had been blocked and he was asked to provide documents for verification. He had complied with the request, but his account remained blocked. He had reported that the casino had stopped responding to his emails and the live chat was not functioning. The Complaints Team had attempted to mediate the issue, asking the player for additional information and contacting the casino multiple times. However, due to the lack of response from the casino, the complaint was marked as 'unresolved'. The player had been advised to contact the Agenzia delle Dogane e dei Monopoli, the Italian gambling authority, for further assistance.
Spelaren från Italien hade satt in 980 euro på 888 Casino, varefter hans konto hade spärrats och han ombads att tillhandahålla dokument för verifiering. Han hade följt begäran, men hans konto förblev spärrat. Han hade rapporterat att kasinot hade slutat svara på hans mejl och att livechatten inte fungerade. Klagomålsteamet hade försökt medla problemet, bett spelaren om ytterligare information och kontaktade kasinot flera gånger. Men på grund av bristen på svar från kasinot markerades klagomålet som "olöst". Spelaren hade fått rådet att kontakta Agenzia delle Dogane e dei Monopoli, den italienska spelmyndigheten, för ytterligare hjälp.
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