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Casino guidelines are payouts to be made within 72 hours.

But my order is already more than 5 days old and still nothing

As diretrizes do casino são os pagamentos a serem realizados com 72horas.

Mas o meu pedido já esta com mais de 5 dias e nada ainda

Dear raquelssantos84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven’t received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Right, thank you

Certo obrigada

Now it's been 16 days since I made my request and I still haven't received it.

I tried to cancel my order for myself. Trying to generate a new order but the casino refused to cancel and ask me to wait for the final status.

still processing

Agora já tem 16 dias que fiz minha solicitação e ainda não recebi.

Tentei cancelar meu pedido pra mi. Tentar gerar um novo pedido mas o casino se recusou a fazer o cancelamento e pedio pra mim aguardar o status final.

Continua em processamento

Thank you for the update. I advise you not to cancel the withdrawal and wait a bit longer. Canceling the current withdrawal request and submitting a new one could mean you would have to wait additional 14 days for the payment to be processed.

Meanwhile, please allow me to ask you a few additional questions. Have you made any successful withdrawals in this casino before? Can you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Good morning.

Yes, I already made a withdrawal but it never took more than 3 days to drop.

All in the same deposit promotion model.

Deposit and get bonus

As I was playing and winning the bonus is blocked until the winnings go to the real balance.

Then it can be released for withdrawal.

When I asked for the withdrawal, the earnings leave the platform and are in processing status for sending via pix

Bom dia.

Sim já fiz saque mas nunca demorou mais de 3 dias pra cair.

Todos no mesmo modelo promoção de depósito.

Deposita e ganha bônus

Conforme fui jogando e ganhando o bônus fica bloqueado até até os ganhos ir para o saldo real.

Ai poder ser liberado para retirada.

Quando pedi o saque os ganhos sai da plataforma e fica no status de processamento para envio via pix

KYC verification if it is confirmation of registration data on the platform.

Yes, I've been playing at 7slots for a long time.

The games give you good earnings but the payout turn is bad and takes a long time to deposit.

Never deposited less than 3 days after ordering.

My player level is gold, I've always had good earnings.

But every time a struggle to receive.Now it will be over 17 days in processing.

I asked for the cancellation 2 days ago they sent me an email they said that I had to wait for the payment to be made

Verificação KYC se for confirmação de dados cadastro na plataforma.

Sim,já faz muito tempo q jogo na 7slots.

Os jogos te dão bons ganhos mas o giro de pagamentos q é ruim demora muito para depositar.

Nunca depositou com menos de 3 dias após o pedido.

O meu nível de jogador é ouro sempre tive bons ganhos.

Mas toda vez uma luta para receber.agora se superarão 17 dias em processamento.

Pedi o cancelamento a 2 dias me mandaram um e-mail falaram q não dava q eu tinha q aguardar o pagamento ser feito

Have you received any new emails from the casino's customer support? Please forward any relevant communication between you and 7Slots to veronika.l@casino.guru. Alternatively, you may post it here.

Hello, good afternoon. I just sent it to your email.

Olá boa tarde.acabei de manda para seu e-mail

I was refunded the amount in my game account

Me devolveram o valor na minha conta do jogo

Thank you for your emails as well as this update. Are you going to submit another withdrawal request and keep the complaint open or should I consider your complaint resolved, since the money was returned to your gaming account?

No because I made a new withdrawal request

In reality I made 3 requests to divide the amount into three requests

This time I got a notification that the casino has up to 3 days to make the payment.

That is, these requests have to be paid this week.

Não porque eu fiz uma nova solicitação de saque

Na realidade fiz 3 solicitação dividir o valor em três pedidos

Dessa vez me apareceu uma notificação q o cassino tem até 3 dias para fazer o pagamento.

Ou seja essas solicitação tem q ser paga essa semana.

And yes I want to keep my complaint open.

Because they took more than 20 days to return the amount to the game account. I already made the withdrawal request again. If they answer me, then yes, we close the case.

E sim quero manter minha reclamação aberta.

Porq eles demoraran mais de 20 dias para devolver o valor na conta do jogo.ja fiz novamente o pedido de levantamento.se eles me atender ai sim encerramos o caso.

Thank you for the information. The complaint will remain open until you receive all 3 of your withdrawals. What is the current status of your withdrawal requests? Have they already been approved or are they pending?

This is in processing I was asked to send photos of the same documents.

I sent the message that is in analysis.

Esta em processamento me pediram q eu enviar fotos dos mes documentos.

Eu mandei ai aparece a msg q esta em analize.

Good morning. The casino asks me to send documents for verification. I have already sent all the photos with a good amount several times but they never approve, they always send me an email saying that the photos are not good.

I no longer know what to do to receive my withdrawal requests

Bom dia.o cassino me pedio para mandar documentos para verificação já mandei várias vezes todos as fotos com boa quantidade mas eles nunca aprova sempre me manda e-mail falando q as fotos não estão boas.

Já não sei mais oq fazer para conseguir receber minhas solicitações de saque

Please understand that identity verification is a very important and essential process during which the casino ensures the money is sent to the rightful owner. None of the serious casinos takes the verification procedure lightly. We recommend the players follow all the steps required by the casino and send all the necessary documents as soon as possible and in the correct format.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Has the casino approved any of your verification documents?

What were the reasons for rejecting the photographs you sent them? Please forward any relevant communication between you and the casino to veronika.l@casino.guru.

Dear raquelssantos84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You can now close the process I managed to receive my requests

Já podem encerrar o processo consegui receber minhas solicitações

Dear raquelssantos84,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru