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I played on a regular deposit without any bonuses

As I won 800 euros I said to pull 600 euros when I got them the next day there was a rejection message for identification .. I said he sent me everything and as I played again I did 800 and again I have withdrawn 2 days and no more does anyone reply to my emails?

Έπαιξα με κανονική κατάθεση χωρίς κάποιο μπόνους

Καθώς κέρδισα 800 ευρώ είπα να τραβήξω τα 600 ευρώ όταν τα τράβηξα μου ήρθε την επόμενη ημέρα μυνημα  απόρριψης για την ταυτοποίηση..  έκανα ότι μου είπε τα έστειλα όλα και καθώς έπαιξα ξανά τα έκανα 800 και τα ξανά έκανα ανάληψη έχουν περάσει 2 μέρες και δεν μου απαντάει κανείς στα email 

Dear Nikos,

I’m very sorry to hear about your problem with the withdrawal. Please, could you answer a few questions for me, so that I can fully understand what the issue might be? Is this your first withdrawal? What payment method did you use? 

Furthermore, please, could you confirm for me that you completed the whole process of the identity verification, also known as KYC (Know Your Customer)? Casinos take KYC very seriously as they want to make sure that the money is always sent to the rightful winner/owner of the account. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Nikos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes everything was done correctly and successfully identifying and depositing .. the only problem is i have done identification too late in Withdrawal processing

Ναι όλα έγιναν σωστά και επιτυχώς ταυτοποίηση και κατάθεση.. το μόνο πρόβλημα είναι έχω κάνει ταυτοποίηση αργούν υπερβολικά στην επεξεργασία Απόσυρσης 

Dear Nikos,

Thank you very much for your reply. I contacted the casino.

Hopefully, together, we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Nikos,

We are extending the timer by 7 days. Could you please inform us about any recent development? 

Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint. 

Best regards,

Petronela

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.