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I made 5 withdrawals they were approved then they canceled them telling me it was a system error, I did them again but the money still hasn't arrived in my account. This site becomes a scam, and the worst casino i have ever played....

Ho fatto 5 prelievi sono stati approvati poi mi li hanno cancellato dicendomi che è stato un errore di sistema, li ho rifatti però ancora non mi sono arrivati i soldi sul conto. Questo sito diventa una truffa, e il peggiore casino dov'è ho mai giocato....

Dear GIC1983,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawals and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward screenshots of your withdrawal requests to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

This is the photo of the withdrawals I made after they were canceled the first time, now there are 3 withdrawals that say they have been approved but the money has not arrived.

Questa è la foto dei prelievi che ho fatto dopo che sono stati cancellati prima volta,adesso sono 3 prelievi che dicono che sono stati approvati però I soldi non sono arrivati.

I fully understand your frustration, GIC1983. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payments. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

Dear GIC1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.