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I played the netgames wild buffalo slot. The theoretical RTP is 96.22%. Playing about 800 spins of €0.5 I managed to lose the entire amount of €200 that I had invested in half an hour! Real RTP<50%!!This is a clear STEAL and I demand my money BACK mobsters!They use hacked software !

Έπαιξα στον κουλοχέρη wild buffalo της netgames. Το θεωρητικό RTP είναι 96.22%. Παίζοντας περίπου 800 spins των 0.5€ κατάφερα σε μισή ώρα να χάσω όλο το ποσό των 200€ που διεθετα! Πραγματικό RTP<50%!!Πρόκειται για ξεκάθαρη ΚΛΟΠΗ και απαιτώ τα χρήματα μου ΠΙΣΩ μαφιόζοι!Χρησιμοποιούν πειραγμενο λογισμικό !

Dear apostolosvamvakousis,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. My email address is petronela.k@casino.guru.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Just as you've been advised in your previous complaint, without supporting evidence (such as your game history) we are powerless in helping you.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear apostolosvamvakousis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.