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Even if I can make a deposit, I cannot withdraw.

After clearing the betting conditions etc., even if I apply for withdrawal by the same method as the payment system, it is not paid, and when I go to the site, the payment is rejected.

Even if I receive support and reapply for it several times, it is rejected again and I do not pay.

If you repeat it, you will not be able to log in.

Login is NG with your email address, and you log in with your ID.

This time, when I apply for payment, I no longer receive the SMS code.

Support improvement plan

・ Clear cache

・ Replace the SIM card with another smartphone

Does not improve even if you do.

We have received SMS codes such as Ecopaise.

・ I don't know if it's the same series, but I can't receive MAGAPARI's SMS code. In the same situation, I will also help MAGAPARI.

After that, I couldn't help it, so I called back and asked for the SMS code and tried to process it, but it was eventually rejected a few days later.

So, I told the support directly the ID of Venus Point and asked for payment, but

Ask the person in charge of the system. .. I can't get the answer.

The exact dispute amount is 3605 JPY

I have already received support 40 to 50 times, but I think that the intervention of a third party is necessary.

Thank you for your support.

＿＿＿＿

Even if I can make a deposit, I cannot with draw.

After clearing the betting conditions etc., even if I apply for withdrawal by the same method as the payment system, it is not paid, and when I go to the site, the payment is rejected.

Even if I received support and reapplied several times, it was rejected again and I did not pay.

If you repeat it, you will not be able to log in.

Login is NG with your email address, and you log in with your ID.

This time, when I apply for payment, I no longer receive the SMS code.

Support improvement plan

・ Clear cache

・ Replace the SIM card with another smartphone

Does not improve even if you do.

We have received SMS codes such as Ecopaise.

・ I don't know if it's the same series, but I can't receive MAGAPARI's SMS code. In the same situation, I will also help MAGAPARI.

After that, I couldn't help it, so I called back and asked for the SMS code and tried to process it, but it was eventually rejected a few days later.

So, I told the support directly the ID of Venus Point and asked for payment, but

Ask the person in charge of the system. .. I can't get the answer.

The exact dispute amount is 3605 JPY

I have already received support 40 to 50 times, but I think that the intervention of a third party is necessary.

Thank you for your support.

入金が出来ても、出金ができない。

賭け条件等クリアー後、支払いシステムと同じ方法で出金申請しても、支払われず、サイトを見に行くと、支払いが却下されいる。

何度か、サポート受け、再申請を行っても、結局また、却下さていて、支払わない。

繰り替えしていると、ログインできなくなる。

メールアドレスではログインNGになり、IDでログインする。

今度は支払い申請しても、SMSコードが受信されなくなる。

サポートの改善案の

・キャッシュクリア

・SIMカードを別のスマホに差し換え

を行ってても、改善しない。

エコペイズ、等のSMSコードは、受け取れています。

・同系列なのかは、不明ですが、MAGAPARIさんのSMSコードも受け取れません。MAGAPARIさんへも同様の状況で、併せてヘルプだします。

その後、仕方ないので折り返し電話でSMSコードを聞いて、処理を行ってみましたが、数日後結局却下される。

それで、サポートさんに、直接ビーナスポイントのIDを伝え、支払いをお願いしてみましたが、

システム担当に聞いて。。と回答を得られません。

正確な紛争額は、3605JPYです

もうサポートさんとは、４０～５０回受けていますが、第三者の介入が必要とおもいます

どうぞサポートお願いします。

＿＿＿＿

Even if I can make a deposit, I cannot withdraw.

After clearing the betting conditions etc., even if I apply for withdrawal by the same method as the payment system, it is not paid, and when I go to the site, the payment is rejected.

Even if I received support and reapplied several times, it was rejected again and I did not pay.

If you repeat it, you will not be able to log in.

Login is NG with your email address, and you log in with your ID.

This time, when I apply for payment, I no longer receive the SMS code.

Support improvement plan

・ Clear cache

・ Replace the SIM card with another smartphone

Does not improve even if you do.

We have received SMS codes such as Ecopaise.

・ I don't know if it's the same series, but I can't receive MAGAPARI's SMS code. In the same situation, I will also help MAGAPARI.

After that, I couldn't help it, so I called back and asked for the SMS code and tried to process it, but it was eventually rejected a few days later.

So, I told the support directly the ID of Venus Point and asked for payment, but

Ask the person in charge of the system. .. I can't get the answer.

The exact dispute amount is 3605 JPY

I have already received support 40 to 50 times, but I think that the intervention of a third party is necessary.

Thank you for your support.

Dear sai1331,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too. Which payment method you have opted for?

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you withdrawn any funds previously from this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

solved. thanks you.

解決しました。ありがとうございます。

solved. thanks you.

解決しました。ありがとうございます。

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, sai1331, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru