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I have 3 withdrawals on the 1xbet platform that have not been credited to my account, I have already sent several messages and they said that it would go down within 24 hours, 24 hours have passed, it has been 5 days. The method was Pix. Lack of respect for the player

My ID 830486***

It was requested on 27.04

Tenho 3 saques na plataforma 1xbet que não foi creditado em minha conta, já mandei várias mensagens falaram que em 24hrs caia , já se passaram as 24hrs , deram 5 dias. Sendo que o método foi Pix . Falta de respeito com o jogador

Meu ID 830486***

Foi solicitado dia 27.04

Dear pgvidracariateo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.

Best regards

Veronika

Everything is fine with my account and verification! Wait 14 days to receive a withdrawal via Pix? I need the money, as the platform keeps holding the customer's withdrawals for what reason? Please resolve and release my withdrawal. Very dissatisfied with 1xbet. Since the 27th of April

Está tudo certo com minha conta e verificação! Esperar 14 dias para receber um saque via Pix? Eu preciso do dinheiro, pois a plataforma fica segurando os saques do cliente por qual motivo? Por favor resolvam e liberem meu saque . Muito insatisfeito com a 1xbet. Desde o dia 27.04

1xbet I have 2 withdrawals on the platform, resolve it, I need the money, it has been on the platform since the 27th of April, my withdrawals are stuck there.

1xbet tenho 2 saques na plataforma resolvam , eu preciso do dinheiro está na plataforma desde o dia 27.04 meus saques estão preso lá .

1xbet waiting for my withdrawals.

Don't you care about the players?

Where has my money not fallen since April 27th? I've sent several emails and nothing.

1xbet aguardando meus saques.

Vocês não prezam pelos jogadores ?

Cadê meu dinheiro não caiu desde o dia 27.04 ? Já mandei vários e-mails e nada

As I mentioned in my first reply, we recommend players wait up to 14 days for their winnings to appear in their account. You requested your withdrawal just 6 days ago, so I kindly ask you to be patient and wait a few days longer.

This is a disregard for the player who has to wait 14 days to receive a Pix withdrawal. Very dissatisfied with 1xbet.

Isso é um descaso com o jogador onde ter que esperar 14 dias para receber um saque Pix. Muito insatisfeito com a 1xbet.

Withdrawal pending since 27.04, I come here to express my indignation with 1xbet so far they have not released my money. I'm a mother of a family I need my withdrawal 1xbet you cause headaches and frustration to the player.

Saque pendente desde 27.04 , Venho aqui deixar minha indignação com a 1xbet até agora não liberam meu dinheiro. Sou mãe de família preciso do meu saque 1xbet vcs causam dor de cabeça e frustração ao jogador.

Now that it's been two weeks since you submitted your withdrawal request, could you please inform me if you have received your winnings yet? Please let me know.

Hello,

We would like to inform you that these withdrawals have already been rejected due to technical reasons, which were observed at the time of making the requests. The funds were returned to the user's game account on May 8, 2024.

Best regards,

The 1xBet Team

Dear pgvidracariateo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes . Thank you x1bet problem solved

Sim . Obrigada x1bet problema resolvido

Dear pgvidracariateo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru