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Good day! I tried to make a withdrawal, and I haven't received the email to enter the code they supposedly sent me!! My id is 45603848

Buen dia! Quise hacer un retiro, y no me llega el correo para ingresar el codigo que supuestamente me mandan!! Mi id es 45603848

Dear Gaston_90,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

When was the last time you tried making a withdrawal?

Have you contacted customer support regarding the issue with the confirmation code? The casino might be dealing with some technical issue right now. Would it be possible to ask customer support to approve your withdrawal request manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Vero, today I tried again and it did not send me the code! I tried to contact support and they don't answer me 😕

Hola Vero, hoy intente de nuevo y no me envia el codigo! Me intente comunicar con el soporte y no me responden 😕

Hello Gaston, thank you for the information. Have you tried reaching customer support via email as well? Sometimes it may take a while for them to reply.

Dear Gaston_90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.