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ID 9691165 ordered the withdrawal of funds, 48 hours passed, the money was returned to the casino account without explaining the reason, support is not responding!! I ordered the withdrawal to the same payment card with which I made the deposit!!!

ID 9691165 заказал вывод средств , прошло ,48 часов деньги вернулись на счёт в казино без разъяснения причины, поддержка не отвечает!! Вывод заказал на ту же платежную карту с которой делал депозит!!!

Dear paylov80,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The account is not confirmed as there was no request for confirmation, there is no link to confirm or verify the profile in the profile itself!

This is what the profile on the casino website looks like, as you can see there are not even fields for filling in full personal data except for name and date of birth!!!

There was no explanation why the payment did not go through, neither to the e-mail address, nor to the phone! Just returned the funds to the account, and that's it!

I sent all documents for verification to contact@1win.xyz

A photo of the passport, a photo of the payment card from which the deposit was made, and a statement on this card in pdf format!!! There is no answer.

Обліковий запис не підтверджено так як не було запиту на підтвердження, в самому профілі немає посилання на підтвердження чи верифікації профілю!

Ось такий вигляд має профіль на сайті казино, як бачите немає навіть полів для заповнення повних особистих данних окрім ім'я та дати народження!!!

Роз'яснення чому не проходе виплата не було не на електронну адресу, не на телефон! Просто повернули кошти на аккаунт, і все!

Всі документи для верифікації Я відправив на contact@1win.xyz

Фото паспорта, фото платіжної карти з якої робив депозит, та виписку по цій карті в pdf форматі!!! Відповіді немає.

The money was withdrawn, the issue was resolved

Гроші вивели, питання вирішено

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, paylov80, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru