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Good day,

in the last few days I've been around the

€190,000 won.

my account is fully verified

then I had to send a selfie with ID, I did that too.

then it was said, go to the "notary"

and make a certified copy of your ID.

I'm hearing something like that for the first time, but I actually did and sent it.

Now I keep getting the same email that I should go to the notary for a certified copy of my ID.

But as said, this is already the case.

My 1st payout of €5,000 has been open for 2 days.

The chat always puts me off that I should have patience.

I won the money normally, and didn't violate any rains

I took a lot of screenshots with date and time.

also from my winnings.

that my account is verified

and from all chats.

What's next here?

Unfortunately, I can only find negative results on the Internet.

Guten Tag,

in den letzten Tagen habe ich um die

190.000€ gewonnen.

mein Konto ist komplett verifiziert

dann musste ich ein Selfie mit Ausweis senden, auch das habe ich gemacht.

dann hieß es, gehen Sie zum „Notar"

und machen eine beglaubigte Ausweiskopie.

Sowas höre ich zum erstenmal, aber auch das habe ich tatsächlich gemacht und zugesendet.

nun erhalte Ich immer wieder die gleiche Mail, dass ich zum Notar wegen einer beglaubigten Ausweiskopie soll.

Das liegt aber wie gesagt bereits vor.

Meine 1. Auszahlung mit 5.000€ ist seit 2tagen offen.

Der Chat vertröstet mich immer dass ich noch geduld haben soll.

Ich habe das Geld ganz normal gewonnen, und gegen keine Regen verstoßen

Ich habe sehr viele Screenshots mit Datum und Uhrzeit gemacht.

auch von meinen Gewinnen.

das mein Konto verifiziert ist

und von allen chats.

Wie geht es hier nun weiter?

im Internet finde Ich leider nur negative Ergebnisse.

Dear Baris1x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

I applied for the payout on October 10th, it has been open since then.

my account is already fully verified.

the selfie with my ID and

I sent the certified notarial copy of my ID on October 11th.

I haven't heard anything since then.

Warm greetings

Baris

Hallo Petronela,

die Auszahlung habe ich am 10.10 beantragt, diese ist seitdem offen.

mein Konto ist an sich komplett verifiziert bereits.

das Selfie mit meinem Ausweis und

die beglaubigte Notarielle Kopie von meinem Ausweis habe ich am 11.10 zukommen lassen.

seitdem habe ich nichtsmehr gehört.

Liebe Grüße

Baris

I fully understand your frustration, Baris1x. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello,

I lost everything from €200,000 down to €10,000.

now it has been paid.

sad, the money would have changed my life

but you would never have paid me that without problems. They also said that I can withdraw 5k every 7 days.

then I would have had to pay out every week for almost 10 months.

sad that there are sites like this that rip people off and rip them off.

Hallo,

habe von 200.000€ auf 10.000€ alles runter verloren.

jetzt wurde ausgezahlt.

traurig, das geld hätte mein leben verändert

aber das hätten Sie mir nie ohne Probleme ausgezahlt. sie meinten auch das ich jede 7tage 5k auszahlen kann.

dann hätte ich fast 10monate jede woche auszahlen müssen.

traurig dass es solche seiten gibt, die menschen verarschen und ausnehmen.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.  

Is there anything else that we could try to help you with or since you have played your winnings, I can reject your case?

Dear Baris1x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.