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I've been a customer at Wunderino for years and I've certainly invested thousands of euros in the casino. From time to time I won something and never had any problems. Now with a larger sum, it suddenly becomes clear that my paysafecard account has stored a wrong last name, this is currently being processed. The support of wunderino hasn't answered again for days. I'm slowly at a loss as to what else I can do. There is no support number and live support refers me to email

Ich bin jahrelang Kunde bei Wunderino und habe bestimmt tausende Euro in das Casino gesteckt. Ab und an bisschen was gewonnen und nie Probleme gehabt. Jetzt bei einer größeren Summe fällt auf einmal auf das mein paysafecard konto ein falschen Nachnamen hinterlegt hat, dies ist derzeit in Bearbeitung. Der Support von wunderino Antwortet schon wieder seit Tagen nicht. Ich bin langsam ratlos was ich noch machen kann. Es gibt keine Support Nummer und der livesupport verweist mich auf die email

Dear seeknumer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you received payments on this specific payment method in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I don't want to withdraw to paysafecard. But to my bank account. Nevertheless, the paysafecard account is now correct. But the support of wunderino replies only once every 3 days

Instead of Jacob, wacob was stored at paysafe. What I hadn't noticed before.

As I said, never had any problems. And that this is only now noticeable with such a win is very questionable, since the deposits are completed in seconds.

Ich will nicht auf paysafecard auszahlen. Sondern auf mein Bankkonto. Nichts desto trotz ist das paysafecard konto nun richtig. Aber der Support von wunderino Antwortet wohl wieder erst alle 3 Tage 1x

Bei paysafe war anstatt Jacob wacob hinterlegt. Was mir davor noch nicht aufgefallen ist.

Habe wie gesagt nie Probleme gehabt. Und das das jetzt erst auffällt bei so einem Gewinn ist sehr fraglich, da die Einzahlungen in Sekunden abgeschlossen sind.

Yes, that's the only reason I was given. I've been a customer at Wunderino for years. At least 10k turnover in the last year. And still don't even have vip status. But that's a different beer

Ja das ist der einzige Grund, der mir genannt wurde. Ich bin jahrelang Kunde bei Wunderino. Im letzten Jahr mindestens 10k Umsatz. Und habe dennoch nicht einmal den vip status. Aber das ist ein anderes bier

You paid it off. Nevertheless, many thanks 🙂

Sie haben es Ausgezahlt. Dennoch vielen dank 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, seeknumer, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru