Wintika Casino - Spelarens vinster från ett riktigt spel har begränsats.

Hello

I'm in the same position as anna where she has already filed a complaint.

i won 21'000 euros with one spin, total amount 30'000.

now it's like that, the wintika has a limit as far as the profit is concerned.

10,000 euros, although I won 21,000 euros with one spin.

I am now wondering what will happen if I only pay out 7,000 euros? Then I'm not at 10,000 euros? Can I then have 7,000 euros paid out again in 7 days or will they cancel everything up to 3,000 euros?

Hallo

ich bin da in der gleichen lage wie anna wo schon eine beschwerde eingereicht hat.

ich habe mit einem spin 21‘000 euro gewonnen, gesammt betrag 30‘000.

jetzt ist es ja so, das wintika eine begrenzung hat was den gewinn angeht.

10‘000 euro , obwohl ich mit einmal drehen 21‘000euro gewonnen habe.

ich frage mich jetzt, was passiert wenn ich nur mal 7‘000 euro ausbezahle? Dann bin ich ja nicht bei 10‘000euro? Kann ich dann in 7Tagen wieder 7‘000 euro auszahlen lassen oder streichen die mir dann alles bis auf 3‘000 euro?

Dear Jasmine,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions, and this is what I found (here):

"Maximum Winnings.

Player winnings are subject to maximum limits (i.e., maximum win cap) for each consecutive 7 calendar days, irrespective of the number of bets, the total stakes invested, or however placed. These maximums apply even if the level of potential winnings exceeds these amounts;

Our maximum winnings for each Player in any consecutive 7 calendar days is 10,000 EUR or the currency equivalent (for the sake of clarity, in case the Player has won more than the maximum winning amount and/or within the period stated herein, the residual amount will be cancelled);

It is the Player’s responsibility to follow up his/her number of bets, the total stakes invested or however placed, and maximum winnings he/she can gain within the period stated herein;

The foregoing does not apply to winnings of progressive jackpots."

Unfortunately, we are fully aware of this unfair rule, but we’re not in a position to change the casino’s T&Cs. The same information and warning are clearly highlighted in our review for the Wintika Casino:

"Warning: Wintika Casino has a €10,000 weekly total win limit. This means that the sum of your wins in one week (not factoring in your losses), can't be higher than €10,000. If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations."

As you can see from all of the information in our review, Wintika Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Unfortunately, I'm aware of it when I read through everything after winning.

But my question is, can I avoid this by paying out less than 10,000 euros, so let's assume 8,000 and pay out again in 8 days? 🙂 Unfortunately, I have no experience with weekly win limits, so I'm wondering if there is a way around this.... 😉

Leider ist es mir bewusst als ich nach dem gewinn alles durchgelsen habe.

aber meine frage ist, kann ich dies umgehen in dem das ich unter 10‘000euro auszahle also nehmen wir an 8’000 und in 8 tagen nochmals auszahle? 🙂 ich habe leider keine erfahrung mit wöchentlichen gewinnlimits, darum frag ich mich ob es einen weg gibt, das zu umgehen…. 😉

I'm afraid Jasmine that as soon as you request a withdrawal "the residual amount will be cancelled". Unfortunately, there is no way around this unfair and predatory rule.

Please let me know if there's anything else we could try to help you with otherwise, I will be forced to reject your complaint.

Really very predatory... not even the certification works with them. I'm curious if I'll even see anything of the profit.

but I'm curious, strictly speaking I won this amount on March 1st, until now I just can't pay it out. Makes me wonder if they go to the day of profit or to the payment.

will report otherwise

Thanks so much…. And no, no one should invest their money in the predatory association...!!!

Wirklich sehr räuberisch… noch nicht mal das zertifizieren klappt bei denen. Bin ja gespannt ob ich überhaupt irgendwas sehe vom gewinn.

aber bin gespannt, genau genommen hab ich diesen betrag am 1.märz Gewonnen, bis anhind nur noch nicht auszahlen können. Nimmt mich wunder ob die auf den Tag vom gewinn gehen oder auf die auszahlung.

werde ansonsten noch berichten

vielen lieben dank…. Und nein, niemand soll in dem räuberischen verein sein geld investieren….!!!

I fully agree with you, Jasmine. Please keep me informed about any further development. Thank you in advance.

Sooooo…. Turned out better than I thought.....

they gave me VIP status for their loyalty and so i can win 20,000 euros per game week…. They have now approved 8'000 euros and reduced the other 22'800 to 12'000 euros...

can i live with It's a lot of money, but it could have been worse. At least 20'000 euros🙏🙏🙏

Alsooooo…. Besser gekommen als ich dachte…..

sie haben mir für die treue VIP status gegeben und somit darf ich 20‘000 euro gewinnen pro spiel woche…. Sie haben jetzt 8‘000euro genehmigt und die anderen 22‘800 auf 12‘000euro gekürzt…..

kann ich mit leben. Ist zwar ne stange geld, hätte aber schlimmer kommen können. Immerhin 20‘000euro🙏🙏🙏

That's very good news, even if it's still unfair and predatory to reduce real money winnings. Please let me know when you receive your winnings. I will keep this complaint opened till then. Thank you very much in advance.

They approved me 8,000 euros yesterday, which I had in my account yesterday. I then applied for another 2,000 euros, which will probably come soon. And I can only pay out the remaining 10,000 euros from April 7th, because the maximum is 10,000 euros per month🤷‍♀️

Sie haben mir gestern 8‘000euro genehmigt, was ich gestern auch gleich auf dem konto hatte. Habe danach nochmals 2‘000euro beantragt, das wird wahrscheinlich auch bald kommen. Und die restlichen 10‘000euro darf ich erst ab 7.April auszahlen, da das maxium 10‘000euro pro monat ist🤷‍♀️

I understand. Nevertheless, I want to make sure that you receive at least the promised winnings, when, unfortunately, not the entire amount was approved. I will be waiting 🙂

Hello Jasmine,

Have there been any developments since our last conversation, please? 

Dear Jasmine,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.