WinsPark Casino - Spelaren vill stänga sitt kasinokonto.

I want to close my account but I do not find a single option on how to close my account or by email as in other casinos or on the website there is any option, I do not want my data to be at your mercy to profit and earn money with them I do not want that later they want to make me pay commissions for having the account since they took away the five euros of gift that I had a long time ago saying that they are maintenance commissions, I do not want the money I just want them to close my account.

Deseo cerrar mi cuenta pero no encuentro ni una sola opción de como cerrar mi cuenta ni por email como en otros casinos ni en la pagina web existe alguna opción,no quiero que mis datos estén a su merced para lucrar y ganar dinero con ellos no quiero que luego quieran hacerme pagar comisiones por tener la cuenta ya que me quitaron los cinco euros de regalo que tenia hace mucho diciendo que son las comisiones de mantenimiento,no quiero el dinero solo quiero que cierren mi cuenta.

Dear David,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services. You could contact them directly by completing a form here: https://www.winspark.com/contact/contact.html (there is an option to close your account) or by sending an email to support@winspark.com (in the "subject" line of your email write ***close my account*** so it catches their attention straightaway and include your user name in the email).

There is also a phone number +35722007385 which can be used to reach out to a casino representative.

Personally, I would recommend sending an email to support@winspark.com, in this way you’ll have a proof of such an action. Please, let me know if you need any assistance and keep me updated.  

Thank you in advance for your reply.

Best regards,

Petronela

I did as he told me and my account was deleted, thank you very much for your help.

Hice como me dijo y eliminaron mi cuenta,muchas gracias por su ayuda.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much David for your confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru