WinBet Casino BG - Spelaren vill stänga sitt kasinokonto.

• Winbet doesn't want to block me, I think they set up my account to never win and rob me very brutally deposit, this is my only withdrawal, I just want them not to dodge me, but to block me so that they don't. Full of guts now I see that the site is fraudulent against me and I do not want to have an open account please help me block my account there

• Уинбет не искат да ме блокират мисля че са нстройли моят профил никога да не печели и ме обират много брутално изиграх хиляди левове и си теглих един път собствен депозит който беше солиден и видях че ще го лапнат за кратко време спасих по малко и от половината ми депозит това ми е единственото теглене искам просто да не ме увъртат а да ме блокират за да не им. Пълна гушите вече виждам че сайта е мошеннически срещу мен и не искам да съм с отворен акаунт моля да ми помогнете да блокирам акаунта си там

Dear Мирослав,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://winbet.bg/en/help/privacy/responsible-gambling:

"Winbet provides the option to each customer to deactivate their account in www.winbet.bg . In order to do this, you need to fill in a "Deactivation request ". 

To receive a deactivation request you need to contact our customer support on live chat or on email – support@winbet.com . 

You can deactivate your gaming profile for the following periods: 1 week, 1 month or 6 months. 

The deactivation request which you will receive from us, needs to be printed and manually filled and signed by the owner of the profile. After you have completed the form, you can attach a photo of it directly in your account in section Profile > Documents > Upload documents. The file must have a .jpg / .png extension and must not exceed 6 MB. Copies of photographs must be clear and legible. 

The processing of the document is performed within 30 calendar days after it is received."

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

There is no way this declaration that I. Sent does not open on my phone. It seems empty to me. It is sent, but the fraudsters turn me around because I am bad with gambling, today I still have a complaint from them for manipulating the games, I only deposited it. Today, BGN 310 with them, of course, is empty for me. They plow not to be crazy yes. Block such fish as. Me which them. Pushes so fat deposits

Няма как тази декларация която ми. Пратиха не се отваря на телефона ми. Сякаш празна ми. Я пращат абе въртат ме измамниците защото съм зле с хазарта днес имам още еснажалба от тяхна страна за манипулация на игрите депозирах само. Днес 310 лв при тях естествено че празна дейлаще ми. Оратят да не са луди да. Блокират такава риба като. Мен която им. Бута толкова тлъсти депозити

It is impossible to do so a person should have the right to block at any time I want to know if they have the right to do so and in a nap complaint can. I submit to block my account from there

Това е невъзможно да правят така човек трябва да има право да се блокира по всяко време искам да знам имат ли право да го правят това и в нап жалба може ли да. Подам да ми блокират акаунта от там

Dear Мирослав,

Could you please forward any relevant communication to petronela.k@casino.guru?

Dear Мирослав,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.