Wild Vegas Casino - Spelaren kämpar för att dra tillbaka sitt saldo.

While I have received a no deposit bonus and the wager has been completed, my communication with support and the live chat do not open the withdrawal option for me even though I keep sending the identification documents.

Ενώ έχω λάβει no deposit bonus και έχει ολοκληρωθεί το wager πάρα την επικοινωνία μου με το support και το live chat δεν μου ανοίγουν την επιλογή ανάληψης αν και στέλνω συνέχεια τα έγγραφα ταυτοποίησης.

Hello orestios1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

-04/09/2022 I have sent via email to documents@wildvegascasino.com an identity card and proof of residence, without receiving a reply.

-08/09/2022 I have emailed a question if anything else is needed, no response.

-26/09/2022 I have sent via email to help@wildvegas casino.com a further documents are needed for identification, no response.

06/10/2022 in my attempt to communicate with the live chat, a representative informed me that players from my country are only allowed to play and not withdraw. (screenshot attached)

-04/09/2022 έχω στείλε μέσω email στο documents@wildvegascasino.com ταυτότητα και αποδεικτικό κατοικίας, δίχως να λάβω απάντηση.

-08/09/2022 έχω στείλει μέσω email ερώτηση εάν χρειάζεται τίποτε άλλο, δίχως απάντηση.

-26/09/2022 έχω στείλει μέσω email στο help@wildvegas casino.com ένα χρειάζονται περαιτέρω έγγραφα για την ταυτοποίηση, δίχως απάντηση.

06/10/2022 σε προσπάθεια μου επικοινωνίας με το live chat με ενημέρωσε εκπρόσωπος ότι παίχτες από την χώρα μου επιτρέπεται μόνο να παίζουν και όχι να κάνουν ανάληψη. (επισυνάπτεται screenshot)

Thank you orestios1 for all the information. We believe that once the casino allowed you to register, there shouldn't be any reason not to pay you out for that reason. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello orestios1,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Vegas Casino to join the conversation and participate in the resolution of this complaint.

Dear Wild Vegas Casino,

The player has been told that they are unable to withdraw their winnings due to the country they have registered from. Can you provide more information? I have also looked at the terms and conditions of the casino and the links to the documents regarding restricted countries do indeed seem to be broken.

Kind regards,

Adam

Greetings all,

Just letting you know I have reviewed the situation and indeed players from Greece are not entitled to cash and play free welcome chips according to the terms and conditions of the casino. We will need to discuss this internally as to how to further proceed, your patience is appreciated.

Best wishes,

Nick and Wild Vegas

Thank you for your response, Nick and Wild Vegas Casino.

We will await further information from you.

Kind regards,

Adam

Hey all,

There is a 2nd free chip cashed on top of your winning balance orestios1 in violation of the terms and conditions of the casino.

As to your documents, we need a state issued ID or Passport and a utility bill no older than 3 months. We would also need a valid method of payout. I've reviewed the documents submitted and unfortunately the proofs supplied do not meet the the necessary criteria.

Best wishes,

Nick and Wild Vegas

Thank you for the update, Nick and Wild Vegas Casino.

Dear orestios1,

Aside from the issue of country restriction, the casino has supplied sufficient evidence showing that you have used multiple free bonuses.

Unfortunately, as you have taken two free bonuses consecutively without making a deposit in between, you are in direct breach of the terms and conditions and we will not be able to assist any further with this matter.

Please do let me know if you require further assistance with your verification. If not, the complaint will then be closed.

Kind regards,

Adam

Nope. Thanks for your time.

The 2nd bonus was activated by accident and I didn't play it. But I have to admit that the casino found a legal reason to say that I violated the terms.

I don't believe that I would take the money even if I didn't "violated" the terms.

Again thanks for your time casino guru.

Dear orestios1,

Thank you for your reply. As you require no further assistance with your verification, the complaint will now be rejected as mentioned. I am sorry we could not be of more help on this occasion.

Kind regards,

Adam