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I've been waiting for my payout for 6 days!!

I emailed all of my documents to the finance department of the casino 6 days ago because I was asked to do so. Since then no reaction to my emails, in the live chat I am told the same thing every day, because of the live chat you are supposedly not connected to the finance department and can't ask there!!! I should be patient blah blah blah!!!

In any other casino, document verification takes a maximum of 48 hours. And that's a long time. At other casinos you can even upload your documents in live chat and have them checked immediately by the relevant department.

I'm slowly getting enough

Seid 6 Tagen warte ich auf meine Auszahlung!!

habe vor 6 Tagen sämtliche Dokumente von mir per email an die Finanz Abteilung des Casino geschickt weil ich dazu aufgefordert wurde. Seitdem keine Reaktion auf meine emails, im Live Chat wird mir jeden Tag das selbe erzählt, von wegen sie vom Live Chat sind angeblich nicht mit der Finanz Abteilung verbunden und können da nicht nachfragen!!! Ich solle mich doch gedulden bla bla bla!!!

In jeden anderen Casino dauert die Verifizierung der Dokumente maximal 48 Stunden. Und das ist dann schon lange. Bei anderen Casinos kann man sogar seine Dokumente im Live Chat hochladen und die lassen das sofort prüfen von der entsprechenden Abteilung.

Langsam reicht es mir

Hello Bastipolo81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WestCasino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello

My documents have now been verified. But now it can take up to 6 days until the payment is actually made 🙄

oh man🤦🏼‍♂️

I'll wait and see how long it takes now. Only then will I change my rating and the complaint

Kind regards

Hallo

Die Verifizierung meiner Dokumente ist jetzt erfolgt. Jetzt kann es aber nochmal bis zu 6 Tage dauern bis dann auch wirklich die Auszahlung erfolgt 🙄

oh man🤦🏼‍♂️

Ich warte jetzt erstmal ab wie lange es jetzt wieder dauert. Erst dann ändere ich meine Bewertung und die Beschwerde

mfg

Hello Bastipolo81 & Nick,

Greetings from WestCasino!

Withdrawals in the casino can only be reviewed after an account is verified and can take up to 5 business days to be reviewed. This is the maximum timeframe and in practice the waiting time is much lower than this.

I have checked and you account has been verified on February 28, 2023 and your withdrawal was processed and paid by the casino earlier today (March 1, 2023).

All the best,

Eduard

Payment has been made

Auszahlung ist erfolgt

Thank you Bastipolo81 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick