Vulkan Vegas Casino - Spelaren kämpar för att verifiera sitt konto.

Hello, I have an account at Vulkan Vegas for about 2 years. During this time I deposited a lot of money, but made no withdrawal. For the last 2 months I have always paid with paysafecard credit eiga know my bank details have ended.

For the first time I have now won 160,000 euros, everything is great. Comes to the payment, I had to verify myself, this process has been going on for 5 days now, and every day a new rejection comes, just nobody tells me what's wrong. Please help, I need the money 🙏🙏🙏

Hallo, hab eine konto bei Vulkan Vegas sein ungefähr 2 Jahre. In diese Zeit hab sehr viel Geld eingezahlt, aber keine Auszahlung getätigt. Die letztze 2 Monate hab ich immer mit paysafecard Guthaben eigazahlt weiö hab meine Bankverbindung geendet.

zum erstes Mal hab ich jetzt 160 000 Euro gewonnen, alles super. Kommt zum Auszahlung, ich musste mich verifizieren, diese Prozesse dauert jetzt seit 5 Tage, und jeden Tag kommt eine neue Ablehnung, bloß keine erzählt mir was falsch ist. Bitte um Hilfe, ich brauche das Geld 🙏🙏🙏

Hello Ingridioana,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello,

According to our records, the account was verified 08.07.2022 06:08:21 (UTC)

Kind regards

Dear Ingridioana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.