Vodka.bet Casino - Spelarens insättning har inte krediterats.

Hello, am deposited and dont have money in casino, am call support. And zero 0 nothing respond me 2 two days on not see notices of casino.

Dear Flexx, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Ok thanks, I'll try to do that, only the problem is that it was deposited by crypto.

Thanks for your attention!

Ok obrigado, vou tentar fazer isso, só que o problema é que foi depositado por crypto.

Obrigada pela atenção!

Hello, I received this clarification email from the casino, due to non-payment of fees -,- okk

Olá recebi este e-mail de esclarecimento do casino, por falta de pagamento para cobrir as taxas -,- okk

Thank you for the additional information. I can't open the link to the Etherscan you provided. Am I correct in understanding that you deposited with Ethereum? How much ETH did you deposit?

Have you made sure that the amount you deposited was higher than the minimum amount allowed in this casino for this cryptocurrency?

Hello, yes there is a min deposit.

And the #hashtag

https://etherscan.io/tx/0x2fbff3784dd4c643085f0b7df040fb78dc8d97eca82cc9690ffc72c81f8b259a

Thanks for your attention and help! 🙏

Olá, sim tem depósito min.

E o #hashtag

https://etherscan.io/tx/0x2fbff3784dd4c643085f0b7df040fb78dc8d97eca82cc9690ffc72c81f8b259a

Obrigado pela atenção e pela ajuda! 🙏

Thank you for providing the screenshot showing the minimum deposit and the link to the transaction hash. Could you please clarify why the value in the transaction hash is showing as zero?

Hello, I don't know, all I know is that they told me that the deposit didn't go into the casino, because of the fees, it didn't arrive. Okay, that's it for me,

you can close the case. No problem now, I don't even care about that casino anymore 🙂.

It's their loss. Thanks for your help!

Ola, eu Nao sei, só sei que eles me disseram que o depósito não entrou no casino, pelas taxas, não chegava. Okk ficamos assim, por min,

pode encerrar o caso. Não têm problema já, nem me interessa mais aquele casino 🙂.

Eles a que perdem. Obrigada pela ajuda!

I am very sorry about the outcome of your case, and I truly wish we could have been of more help. However, since the value in the hash is zero and there is no further evidence to support your claim, we are unable to continue with the investigation. As a result, this complaint will now be closed.

Thank you for your understanding, and I am sorry we could not be of more assistance on this occasion. Please don't hesitate to reach out to us if you encounter any issues with this or any other casino in the future.

Best regards,

Veronika

Casino.Guru Team