VIP Club Player Casino - Spelaren kämpar för att verifiera sitt konto.

Hello, my name is Sergio Hernández.

I have been looking for information about my problem and I found this complaint, and it is exactly the same problem that I have.

https://es.casino.guru/vip-club-player-casino-el-jugador-esta-luchando-por

The person who made the complaint spent the money he had in his casino account and could no longer proceed with that matter, I have approximately $ 500 in my account and I also have a withdrawal of $ 100 that I requested from the 29th of December and I still do not receive any news, (and I had been told that it would take 7 to 10 days).

And they also told me that the maximum amount that can be withdrawn is $ 100, but like the person in the previous complaint, I had also seen that the maximum withdrawal amount was $ 150.

I already sent my documents but since I am from Mexico, and they only accept documents in English, I had to translate and certify them so that they would be accepted.

And just 2 minutes ago I received a message from support@vipclubplayer.com saying that the documents I send are not valid, I am attaching a screenshot of the email I received and my documents, just as I sent them to the casino.

I hope they can help me, that casino has put a lot of obstacles on me like trying to prevent me from collecting the money I win, but after having taken so much trouble I am not going to let them win

Hola mi nombre es Sergio Hernández.

Estuve buscando información sobre mi problema y encontré esta queja, y es exactamente el mismo problema que yo tengo.

https://es.casino.guru/vip-club-player-casino-el-jugador-esta-luchando-por

La persona que realizó la queja se gastó el dinero que tenía en su cuenta de casino y ya no pudo seguir adelante con ese asunto, yo tengo en mi cuenta 500 dólares aproximadamente y aparte tengo un retiro de 100 dólares que solicité desde el día 29 de diciembre y aún no recibo ninguna noticia, (y me habían dicho que tardaria de 7 a 10 días).

Y además también a mi me dijeron que el monto máximo que se puede retirar son 100 dólares, pero al igual que la persona de la queja anterior, yo también había visto que la cantidad máxima de retiro eran 150 dólares.

Ya envié mis documentos pero como soy de México, y solo aceptan documentos en inglés, tuve que traducirlos y certificarlos para que me los aceptarán.

Y justamente hace 2 minutos me llegó un mensaje de support@vipclubplayer.com diciendo que los documentos que envíe no son válidos, les adjunto una captura de pantalla del correo que recibí y mis documentos, tal cual los envié al casino.

Ojalá puedan ayudarme, ese casino me ha puesto muchas trabas como tratando de evitar que cobre el dinero que gane, pero después de haberme tomado tantas molestias no pienso dejarlos que ganen

Dear zak521521,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you provided all the required documents translated to the English language? Do I understand correctly that none of your documents haven’t been approved?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru, please?

Additionally, which bonus offer did you activate and play with, please? Was it the same as in the other complaint?

Looking forward to hearing from you.

Best regards,

Kristina

Indeed, I sent my driver's license and proof of address, along with their respective translations and the certificate that they gave me with them.

But none were approved.

The promotion you use is "$ 150 free chip (max cash out $ 150)"

Here is the link that shows that they are $ 150 maximum withdrawal, because now they say that they are $ 100 maximum

https://casino.help/casino/vip-club-player

Efectivamente, envié mi licencia de conducir y un comprobante de domicilio, junto con sus respectivas traducciones y el certificado que me entregaron con ellas.

Pero no me aprobaron ninguna.

La promoción que utilice es la de "$150 free chip (max cash out $150)"

Aquí está el link que demuestra que son $150 de retiro máximo, porque ahora dicen que son $100 como maximo

https://casino.help/casino/vip-club-player

Thank you for your reply. Regarding the Free Chip bonus, please note, that on the casino's website in the section "Promotions" (https://www.vipclubplayer.com/promotions/) is currently stated the maximum cashout of $100. Please see here:

Unfortunately, the link you provided doesn't lead to the casino website, therefore we cannot support your case based on the information from the third party (the casino's website is the only relevant source of information for us).

Nevertheless, I will now transfer your complaint to my colleague Viliam who will be at your assistance regarding the verification. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Of course, thank you so much

Claro que sí, muchas gracias

Hello zak521521,

I looked at your complaint and will do my best to help you. I would like to invite VIP Club Player Casino into this conversation. Can you specify where is the problem with the player’s verification process, please?

We would like to ask the VIP Club Player Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.